Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Winnipeg is seeking a Remote Customer Support Associate. You will assist clients with technical issues and deliver exceptional service. Ideal candidates have at least one year of customer service experience, a high school diploma, and the ability to work evenings. A comprehensive benefits package is offered.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible schedule

Performance-based incentives

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Technical support experience

Education

High school diploma or GED

Tools

PC knowledge

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunity for career advancement and personal development within a globally recognized company
• Work remotely from the comfort of your home with a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and employee assistance programs
• Access to daily pay and lucrative employee referral bonuses
• Supportive and inclusive company culture promoting diversity and community engagement

Responsibilities

• Provide inbound customer support using a call flow guide to assist clients
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases efficiently
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences while effectively addressing inquiries and problems

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

Preferred Qualifications

• Technical support experience is preferred
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies

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