Technical Support Clerk

City of Windsor; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local government organization in Windsor is hiring a Temporary Full-Time Administrative Assistant to perform clerical and administrative duties, manage payroll tasks, and support various office functions. Candidates should have an Ontario Secondary School Diploma, relevant post-secondary education, strong customer service skills, and proficiency in Microsoft Office. This role offers a competitive hourly wage in a collaborative and supportive work environment.

Qualifications

• Must have an Ontario Secondary School Graduation Diploma plus post-secondary education in computer courses.
• Over one year of payroll and general office experience in a computerized office environment.
• Good working knowledge of Word & Excel software packages.

Responsibilities

• Perform clerical and administrative duties for the department.
• Update and maintain weekly payroll forms and documentation.
• Responsible for coordinating travel arrangements and processing expenses.

Skills

Microsoft Office Suite

Customer service

Organizational skills

Problem-solving

Verbal communication

Written communication

Education

Ontario Secondary School Graduation Diploma

Post-secondary education in computer courses

Tools

PeopleSoft HRMS

Microsoft Excel

Microsoft Word

Job description

Why Windsor? Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Posting Number: 2025-0412

Posting Type: Internal & External

Posting Period: Monday, December 15, 2025 at 8:30 a.m. to Friday, December 19, 2025 at 4:30 p.m.

Department: Information Technology

Union: CUPE Local 543

Position Status: Temporary Full-Time

Job Code: 543048

Grade/Class: 0.09

Number of Positions: 1

Rate of Pay: $27.05 - $31.86 per hour

Hours of Work per Week: 37.5 hours

Shift Work Required: No

Duties and Responsibilities:

Reporting to the Senior Manager/Deputy CIO – Technology, Strategy & Operations, this positionwill:

• Perform clerical and administrative duties for the department including answer and log telephone calls/inquiries, provide statistical reports, maintain a record of resolutions in a database and provide follow-up on outstanding calls, contact vendors for problems in regards to invoices, receives shipments of hardware and software and maintains a log of outstanding shipments;
• Website and Dashboard content editing;
• Reconciles departmental cellular telephone billing and collects for personal use;
• Updates and maintains weekly payroll forms and documentation, uses PeopleSoft Financials and completes database updates, performs duties of Absence Coordinator in accordance with corporate procedures which includes all tasks related to employee’s sick leave, vacation, leave of absences and banked overtime, processes gross pay for hourly and salary employees;
• Responsible for performing a variety of tasks related to accounts payable, accounts receivable and purchasing including processing invoices and purchase requisitions in PeopleSoft, completing cash deposits; completes journal entries, processes interdepartmental billing, business expense vouchers and deposits;
• Responsible for coordinating travel arrangements and reservations and processing travel advances and expenses;
• Processes and distributes internal and external mail; provides backup support to the Administrative Assistant/Secretary.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Will perform other related duties as required.

Qualifications:

• Must have an Ontario Secondary School Graduation Diploma, plus one (1) year of post-secondary education from a Community College or University in computer courses, or Ontario Ministry of Education equivalencies;
• Must have over one (1) year of payroll and general office experience in a computerized office environment using the Microsoft Suite of products (such as Excel, Word, Power Point, Outlook);
• Must have a good working knowledge of Word & Excel software packages;
• Must possess previous customer service experience;
• Must have excellent written and verbal communication skills;
• Must have strong interpersonal ability; problem solving abilities; and organization skills;
• Should have a basic knowledge of accounting;
• Experience with PeopleSoft HRMS and PeopleSoft Financials or related equivalent systems will be considered an asset.

Physical Demands:

The physical demands analysis associated with this job indicates a sedentary level of work.

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.