Technical Services Technologist

Sonova Group; Kitchener; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading hearing solutions company in Kitchener is seeking a Technical Services Technologist to support the development and maintenance of hearing products. The role involves creating documentation, assisting with product testing, and ensuring product quality compliance. Ideal candidates have 5+ years of technical experience, preferably in medical devices, and strong communication and leadership skills. Join a collaborative environment that prioritizes employee well-being and offers flexible work options.

Benefits

Flexible hybrid work model

Rich benefits plan

Mentorship program

Qualifications

• 5+ years of experience in a similar technical role.
• Experience working in a regulated industry (medical devices preferred).
• Strong attention to detail and time management.

Responsibilities

• Assist in testing hearing instruments using Sonova Pro&Go systems.
• Develop and maintain production assembly instructions and service documentation.
• Conduct environmental and accelerated life testing.
• Support customer complaint investigations with product testing and analysis.

Skills

Cross-functional project collaboration

Excellent communication skills

Leadership qualities

Data-driven decision making

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Technical Services Technologist

About the Role

We are seeking a Technical Services Technologist to support the development and maintenance of Sonova’s hearing products. This role is responsible for creating documentation, maintaining work instructions used globally, assisting with product testing, and building prototypes. You will play an important part in ensuring product quality, compliance, and continuous improvement across our operations.

What You’ll Do

• Assist in testing hearing instruments using Sonova Pro&Go systems.
• Develop and maintain production assembly instructions and service documentation.
• Conduct environmental and accelerated life testing.
• Maintain calibration schedules and ensure compliance with ISO standards.
• Assemble and prepare prototype devices for product development.
• Support customer complaint investigations with product testing and analysis.
• Perform yield improvement studies to help identify and resolve failures.
• Provide ongoing support for new and existing products.

What We’re Looking For

• 5+ years of experience in a similar technical role.
• Experience working in a regulated industry (medical devices preferred).
• Strong background in cross-functional project collaboration.
• Ability to use data for decision-making and performance evaluation.
• Excellent communication, organization, and interpersonal skills.
• Strong leadership qualities with the ability to motivate and influence others.
• Attention to detail, time management, and task organization skills.
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
• Don’t meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

What We Offer

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.