Technical Services Manager

BoloNet Inc.; Remote; CAD 100,000 - 125,000; Part time

Job summary

A customer service company is seeking a part-time Customer Service Agent to provide exceptional customer support via various channels. The ideal candidate will have strong communication and problem-solving skills, along with the ability to handle multiple tasks in a fast-paced environment. Responsibilities include assisting customers, resolving issues, and maintaining detailed records. We offer competitive pay and opportunities for growth. Join our collaborative team and help us foster strong customer relationships.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth

Employee discounts

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of products/services.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism

Strong organizational skills

Proficiency with customer service software and CRM tools

Ability to manage multiple tasks

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office Suite

Job description

Job Description

Job Title: Customer Service Agent

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Part-Time, Remote

Compensation: $21.00 per hour

Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and elevate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications

• Education: High school diploma or equivalent required; college degree is a plus.
• Experience: Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced setting.

What We Offer

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• Supportive and collaborative team environment.
• Employee discounts on company products and services.

How to Apply

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.