Technical Service Representative - Wood Coatings - New Brunswick

AkzoNobel; Warwick; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading coatings company in Ontario is looking for a Technical Support Specialist to provide on-site customer support and training on product applications. The role involves quality control, troubleshooting, and maintaining strong relationships with clients. Candidates should have 3–5 years of experience in the coatings industry and a Bachelor’s degree is preferred. Competitive salary and benefits offered.

Benefits

Comprehensive medical benefits

15% performance-based bonus

3 weeks vacation + personal days

Qualifications

• 3–5 years of experience in Coatings industry; wood coatings preferred.
• Strong problem-solving and customer service skills in a B2B environment.
• Must be able to lift 50 lbs with ease.

Responsibilities

• Provide on-site technical support to customers, including training on coating practices.
• Monitor inventory and prepare coatings to ensure uninterrupted customer operations.
• Capture and report daily production data; keep SOPs updated.

Skills

Technical support

Customer service

Problem-solving

Microsoft Office proficiency

Education

Bachelor Degree in chemical engineering, chemistry or related field

Job description

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

Provide customer technical support, training, and guidance on the use and application of company products, services, and equipment to ensure customer satisfaction and operational excellence.

Job Location & Work Schedule

• Onsite at customer\'s location in St-Stephen, New Brunswick
• Operations run from Monday 6:00 PM to Friday 6:00 PM, with weekly rotating 12-hour shifts (Days: 6:00 AM–6:00 PM / Nights: 6:00 PM–6:00 AM).

Total Compensation

• Salary: $65,000 – $75,000 annually
• Bonus: 15% based on personal and corporate performance
• Vacation & Leave: 3 weeks vacation + 5 personal/sick days + 2 floater days
• Benefits: Comprehensive medical, drug, life insurance, paramedical (incl. massage), EAP, telemedicine, fitness reimbursement, pension plan

Key Accountabilities

• Provide on-site technical support to customers, including training on coating and painting application practices.
• Monitor inventory, place orders, and prepare coatings (paints, base coats, inks, UV topcoats, totes, drums) to ensure uninterrupted customer operations.
• Perform quality control adjustments, product trials, and paint tests for new products.
• Capture and report daily production data; keep SOPs updated.
• Troubleshoot application issues, resolve customer complaints, and escalate unresolved matters with proper documentation.
• Support the implementation and testing of new products and technologies.
• Attend and contribute to customer meetings and production discussions.
• Build and maintain strong technical relationships with customer staff to support business growth.
• Utilize CRM and reporting tools to maintain accurate records, visit/action reports, and regulatory requests.
• Deliver progress reports, recommending improvements and highlighting trends.
• Ensure compliance with company HSE standards, corporate policies, and site-specific regulations.
• Support customers at different locations as needed.

Requirements

• 3–5 years of experience in Coatings industry; wood coatings preferred
• Bachelor Degree in chemical engineering, chemistry or related field an asset (all may apply)
• Strong problem-solving and customer service skills in a B2B environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn web-based systems quickly.
• Valid driver’s license; ability to travel within Canada and occasionally to the USA.
• Physical Requirements: Must be able ot lift 50 lbs with ease.
• Must be able to travel within Canada and occasionally to the USA.

This posting is for an existing vacancy. AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact [e-mail] note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID:49022 #LI-KT1