Technical Service Representative (Full-Time)

Brandon University; Brandon; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading communications provider in Manitoba is looking for a Technical Service Representative. This role involves assisting customers with phone, internet, and cable television issues, responding to various inquiries, and ensuring a high level of service. Candidates should have relevant education and experience in customer service and troubleshooting. The position offers competitive pay, benefits, and opportunities for professional development. Applicants are encouraged to apply on the company's career page.

Benefits

Competitive compensation package

Comprehensive group benefits

Learning and Development opportunities

Participation in company events

Company perks

Qualifications

• Minimum one-year of post-secondary education in computer, electronic technology, or a related field.
• Minimum one-year experience in problem solving, troubleshooting, documentation, and customer service.
• Proficiency with Microsoft Office 365 Office (Outlook, Word, Excel, SharePoint, OneDrive).
• Knowledge of TCP/IP Networking relative to home networking and troubleshooting DOCSIS cable modem services.
• Must be willing and able to work flexible hours and shifts (days, evenings, weekends).

Responsibilities

• Assist customers in resolving phone, internet, and cable television related issues.
• Respond to customer inquiries from multiple sources like chat, social media, and face to face.
• Create and update documentation for customer interactions.
• Provide exceptional internal and external customer experience.
• Coordinate tasks and maintain communication with other departments.
• Ensure Key Performance Indicators for customer experience are achieved.
• Follow troubleshooting steps and escalate issues if necessary.
• Prepare replacement equipment for customer pickup.
• Maintain knowledge of services and hardware to efficiently resolve issues.

Skills

Problem solving

Troubleshooting

Documentation

Customer service

Microsoft Office 365

Knowledge of TCP/IP Networking

Education

Post-secondary education in computer or electronic technology

Job description

Technical Service Representative (Full-Time)

Westman Communications Group Posted: December 5, 2025 Expires: December 26, 2025

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team! Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.

What we have to offer:

• Competitive compensation package.
• Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
• Various Learning and Development initiatives, and opportunities to grow within our team!
• Opportunity to participate in company events and activities and enjoy our company perks!

What you’ll do:

• Assist Westman customers in resolving phone, internet, and cable television related issues/problems.
• Respond to customer inquiries from multiple sources, such as support chat, social media, email, telephone, as well as face to face.
• Create and update documentation for every customer interaction.
• Provide an exceptional internal and external customer experience.
• Coordinate tasks and maintain effective communication with other departments.
• Ensure the Key Performance Indicators directed at customer experience are achieved.
• Follow troubleshooting steps to resolve issues; escalating to Tier 2 support, technicians, or the Manager when necessary.
• Prepare replacement equipment for customer pickup, as necessary.
• Maintain knowledge of Westman services and hardware to efficiently resolve customer issues.

What you’ll bring to the team:

• Minimum one-year of post-secondary education in computer, electronic technology, or a related field.
• Minimum one-year experience in problem solving & troubleshooting, documentation, and customer service (both over the phone and face-to-face).
• Proficiency with Microsoft Office 365 Office (Outlook, Word, Excel, SharePoint, OneDrive).
• Knowledge of TCP/IP Networking relative to home networking and troubleshooting DOCSIS cable modem services.
• Must be willing and able to work flexible hours and shifts (days, evenings, weekends).

DEADLINE FOR APPLICATIONS: This position is open until filled.

Apply today to join our team at WCG's Career Page and begin your exciting career journey with us!

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing [e-mail] of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.