Technical Product Operations Specialist

Elsewhere; Toronto; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A leading sales acceleration platform provider is seeking a Technical Product Operations Specialist to manage customer requests and improve operational processes. This role involves handling configurations and onboarding customers, requiring strong technical and problem-solving skills. Ideal candidates have 2+ years in product roles and excellent communication abilities. Join us in downtown Toronto for a dynamic working environment.

Qualifications

• 2+ years of experience in a Product capacity.
• Experience in customer-facing roles such as Customer Support or Onboarding Specialist.
• Proficiency in streamlining and automation of operations.

Responsibilities

• Manage incoming requests and prioritize tasks.
• Handle configurations and simple scripting personally.
• Communicate with stakeholders throughout the process.
• Identify and improve repetitive workflows.
• Coordinate the technical side of Customer onboarding.

Skills

Product management

Customer Support

Advanced SQL

Python

Problem-solving

Communication

Job description

About Us

Statflo provides a leading sales acceleration platform for retailers currently deployed in thousands of locations across North America.

Our proprietary platform enables an organization to directly increase conversation workflow, build more authentic relationships, increase in-store appointments, and increase sales and ROI.

The Role

As Statflo’s Technical Product Operations Specialist, you’ll be a key member of the Product team, working closely with Engineers to make sure Customers get maximum value from Statflo. You’ll translate incoming requests into clear, actionable tasks, keep priorities aligned for efficiency, and roll up your sleeves to personally handle configurations, light scripting, and data investigations when needed.

What You’ll Do

• Manage requests: Take charge of incoming requests - review, refine, and prioritise tasks, balancing Customer value and Engineering effort
• Jump in: Handle configurations, simple scripting work and data investigations personally
• Communicate: Keep stakeholders in the loop, every step of the way
• Improve operations: Identify repetitive, error-prone and tedious tasks, and work with Engineers to improve workflows, build tooling and automation
• Onboard Customers: coordinate the technical side of Customer onboarding, ensuring everything works, on time

What Makes You a Great Fit

• You have 2+ years working in a Product capacity
• You have previous experience in a customer facing role such as Customer Support or Onboarding Specialist
• You have technical skills preferably in streamlining and automation of operations (Advanced SQL and Python)
• You are adept at understanding the technical workflow that leads to the final product
• You are great at problem-solving and critical thinking
• You are organized, and have for a knack for improving and building solutions
• You are a strong written and verbal communicator; comfortable with technical and non-technical stakeholders

Bonus Points

• Experience in Telco Retail
• You enjoy working with both the internal business as well as external clients
• You are excited at the idea of working 2 days a week from our downtown Toronto office, located by Union Station

Interested? Send us your resume, and if your profile looks like a match, we’ll be in touch soon.