Team Member

Splitsville Entertainment; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading family entertainment center in Calgary, Canada, seeks a dynamic Team Member to provide outstanding guest experiences. Candidates should have a passion for guest service, a love for bowling, and possess excellent communication skills. Responsibilities include guest assistance, food preparation, and maintaining a clean environment. This role requires multitasking and a flexible schedule, including days, nights, and weekends. Join a fun and fast-paced team that values diversity and inclusion.

Qualifications

• A passion for guest service.
• Love to bowl.
• Excellent communication and interpersonal skills.
• Capable of multitasking and staying calm under pressure.
• Flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Provide friendly and exceptional guest service.
• Assist guests with their bowling experience.
• Prepare food adhering to recipes.
• Ensure ongoing guest satisfaction.
• Maintain cleanliness of work areas.
• Adhere to company health and safety policies.

Skills

Guest service passion

Energetic and positive attitude

Excellent communication skills

Ability to multitask

Team player

Job description

About The Role

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

If so, then look no further!

The What...

A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we’d like to hear from you!

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‑bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To Be Successful You Will Have

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state‑of‑the‑art 10 pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!