Team Lead - Health Services

Dynacare; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A health services provider in Ontario is seeking a Team Lead – Health Services to oversee daily operations, enhance productivity, and ensure compliance at multiple locations. The role requires an experienced professional with a Medical Laboratory Assistant Diploma and strong leadership skills. The ideal candidate will demonstrate a commitment to patient care and operational excellence, contributing to a collaborative workplace culture.

Benefits

Health and wellness benefits program

RRSP match benefits

Employee stock purchase program

Collaborative, diverse workforce

Qualifications

• 3-5 years of laboratory experience.
• Experience in laboratory practices and specimen collection techniques.
• Ability to recommend productivity improvements.

Responsibilities

• Manage location(s) daily operations.
• Provide input on employee development and evaluations.
• Ensure location is audit and inspection ready.

Skills

Knowledge of MOH guidelines

Fluent in English and/or French

Leadership

Continuous improvement mindset

Education

Medical Laboratory Assistant/Technician Diploma

Tools

Omnitech

MS Office

Job description

Job Posting: Team Lead – Health Services

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Team Lead?

We’re looking for a Team Lead – Health Services to join our team in Peterborough, Ontario. As a Team Lead, you will report to the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day-to-day operations of the locations, including staff coaching, workflow management, client services, and occupational health and safety oversight. You will also perform duties of a Laboratory Assistant, including obtaining blood samples and other specimens from patients for diagnostic testing.

Status: Permanent Full Time, Guaranteed 40.5 hours per week

Shift: Day Shifts, 6:45 am – 5:30 pm; Monday – Saturday (alternate weekends)

Locations: 1525 Albion Road, Etobicoke, ON, M9V 5G5

Discipline: Laboratory and Health Services Centers

Number of positions: 1

Start Date: As soon as possible

Internal Posting Deadline: July 16, 2025

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program supporting you and your loved ones
• Grow and thrive with internal mobility opportunities
• Invest in your future through RRSP match benefits and employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Manage location(s) daily operations and communicate issues to the Regional Manager, Health Services
• Recommend changes to improve productivity in collaboration with leadership
• Create a positive work environment by listening and soliciting employee feedback
• Provide input on employee development and evaluations
• Use wait time measurements and technology to reduce patient wait times and bottlenecks
• Provide customer and patient-centric care, demonstrating Dynacare’s core values
• Ensure prompt and courteous service to all clients
• Report workplace accidents, injuries, hazards, and support investigations
• Ensure location is audit and inspection ready
• Coach team members on quality errors to meet operational targets
• Participate in training and skill development of staff
• Perform Lab Assistant duties as required
• Support neighboring sites when needed

What YOU bring to the role:

• Knowledge of MOH guidelines
• Medical Laboratory Assistant/Technician Diploma
• Experience in laboratory practices and specimen collection techniques
• Fluent in English and/or French
• 3-5 years of laboratory experience

Technical and Social Skills:

• Proficiency with GD software including Omnitech, Open KM, Outlook
• Proficiency in MS Office
• Lean Six Sigma/Change management training (preferred)
• Leadership, positive attitude, respectful communication
• Ability to recommend productivity improvements
• Health and safety awareness and reporting
• Strong leadership skills
• Continuous improvement mindset
• Open communication fostering

WORKING CONDITIONS:

• Normal office environment
• Ability to travel between locations

Passionate about supporting healthy lives? Apply today and start your career journey with us.

Dynacare is a "Top Employer" and a great place to work. We hire the best people for meaningful careers supporting health and wellness. Join us and be part of our journey to lead in Canada’s health solutions.

Dynacare is an equal opportunity employer committed to diversity and inclusion. We respect and accommodate all individuals in accordance with applicable laws and policies.