Team Lead, Engineering Services - Glenbow

Calgary TELUS Convention Centre; Calgary; On-site; CAD 100,000 - 125,000; Full time

Job summary

A prominent event venue in Calgary is seeking a Team Lead for Engineering Services. This role involves supervising and maintaining the mechanical and safety systems at the Glenbow Museum. The ideal candidate will have extensive experience in building operations, strong leadership skills, and a valid Alberta Power Engineer certificate. The position offers comprehensive benefits, flexible hours, and a chance to be a part of a significant institution committed to service excellence.

Benefits

Health and dental benefits

Pension plan

Wellness programs

Access to a fitness center

Qualifications

• 5-7 years of experience in large commercial buildings operation.
• Minimum of 3 years in a supervisory role.
• Experience with AA controlled environments preferred.

Responsibilities

• Supervise maintenance of Glenbow Museum's mechanical systems.
• Develop business plans and oversee equipment maintenance.
• Ensure compliance with safety regulations.

Skills

Leadership skills

Communication

Customer service

Problem-solving

Mechanical aptitude

Safety awareness

Organizational skills

Education

Province of Alberta Power Engineer 4th Class Certificate

Tools

Siemens Desigo system

Microsoft Office

Job description

The Calgary TELUS Convention Centre is looking to hire a full-time Team Lead, Engineering Services – Glenbow, in the Engineering Services Department. Reporting to the Senior Manager, Building Operations, this position is responsible for the supervision and direct “hands-on” operation and maintenance of the mechanical, electrical, plumbing, thermal and moisture protection, building automation, and life-safety systems of the Glenbow Museum, along with ensuring the department continues to provide established high service standards while maintaining or improving productivity, efficiency, and safety standards.

Duties and Responsibilities

• Perform “hands-on” duties in operating and maintaining the operating systems and equipment for the Glenbow Museum. Work alongside the Facility Management leadership team to allocate necessary shared resources to properly maintain the mechanical, electrical, plumbing, thermal and moisture protection, building automation, and life-safety systems of the Glenbow Museum.
• Supervises all aspects of service provided by the department as it relates to the Glenbow Museum to ensure client and guest satisfaction.
• Work with the Senior Manager, Building Operations, to develop a business plan and budget (operating and capital) to support all equipment and supplies replacement, refurbishing, and maintenance for the Glenbow Museum.
• Work closely with the Team Lead, Maintenance Services, on architectural projects within the Glenbow Museum.
• Purchase and maintain a comprehensive inventory of departmental equipment and supplies for the Glenbow Museum and ensure proper paperwork is in place for these purchases (i.e. chemicals, lighting, filters, plumbing etc.).
• Develop, schedule and administer the preventative maintenance program for the assets of the Glenbow Museum.
• Establish and maintain a positive working relationship with suppliers, contractors, internal departments, in-house partners and other interested parties.
• Ensure the Glenbow operating systems are maintained and operating to all standards set within the respective Acts, Regulations, and Legislation within the Province of Alberta related to the operation of an AA rated Museum.
• Demonstrate leadership of health and safety programs and provides training, information, and assistance to department employees in compliance with the health and safety policies.
• Coach, supervise and develop staff to have the skills, knowledge and support needed to provide high-quality customer service and ensure operational efficiencies.
• Assist in the development, implementation, adherence, and updating of departmental operating policies and procedures and recommend improvements and innovations that will better reflect the facility's needs and improve efficiency or service.
• Participate in disciplinary issues and progressive improvement plans in consultation with the Senior Manager, Building Operations, and the Human Resources Department.
• Schedule, supervise, and assist outside contractors on-site.
• Complete logbook entries with data arising from functional checks of mechanical, electrical and HVAC systems in the Glenbow Museum and report any data outside of normal operating parameters.
• Perform equipment checks in all areas within the span of control, adjusting where required to maintain parameters.
• Perform housekeeping and painting tasks in the engineering and mechanical areas as required.
• Repair and maintain kitchen equipment (i.e. stoves, dishwashers, steamers etc.) in the Glenbow Museum.
• Assist the Electrician with any repairs to the electrical system in the Glenbow Museum.
• Perform the shutdown of utilities and emergency equipment that services the Glenbow Museum as required.
• Respond to any plumbing concerns in the Glenbow Museum and perform the necessary repairs.
• Maintain sprinklers and fire alarm monitoring systems for the Glenbow Museum.
• Ensure elevators and escalators in the Glenbow Museum are repaired and maintained.
• Conduct regular lighting maintenance in the Glenbow Museum.
• Maintain air circulation systems and filters for units supporting and within the Glenbow Museum.
• Pickup department deliveries from the loading dock.
• Assist the maintenance department with the facility snow removal.
• Respond to service calls and assist other departments when required.
• Work flexible and overtime hours, including responding to the building in emergency situations.
• Assist Engineering Services operations of the North and South Building of the CTCC when required.
• Other duties as assigned.

Job-Related Skills

• Must possess strong leadership skills with excellent communication (oral and written), organizational, interpersonal, problem-solving and customer service skills.
• Ability to build and maintain a robust team environment.
• Strong mechanical aptitude.
• A hands-on style where you lead by example, and you are not afraid to roll up your sleeves to be part of a solution to providing excellent customer service to internal and external clients.
• Enjoy working in a fast-paced customer service-driven environment.
• Awareness of safety regulations and requirements and proven ability to work safely.
• Strong computer skills and knowledge using Microsoft Office.

Core Competencies

Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares them to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance to resolve complex issues. Anticipates the possible outcome of potential solutions.

Problem Solving - Anticipates, identifies and defines problems. Seeks root causes. Develops and implements practical and timely solutions.

Client Focused - Ability to initiate and respond to communications at an event level with clients and guests. Proficient in verbal, non-verbal and written communication. Ability to anticipate, understand and respond to client needs and activate appropriate actions, follows up with efforts to ensure steps taken are sufficient to meet client needs. Maintains a positive, helpful, and outgoing demeanour in the face of a difficult client.

Risk Management - Managing situations to mitigate risk and maintain a safe environment for self, others, and the organization.

Thoroughness - Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

Experience and Requirements

• 5-7 years of experience in the operation and maintenance of large commercial buildings with a minimum of 3 years in a supervisory role.
• Experience with the Siemens Desigo system (asset).
• Experience with AA controlled environments would be a definite asset.
• Must be able to pass a police record check.
• Flexibility to work shift hours and overtime hours, including responding to the building in emergency situations.

Education

• Must possess and provide proof of a valid Province of Alberta Power Engineer 4th Class Certificate of Competency or higher.

Physical Requirements

• Physically fit to have the ability to lift up to 60lbs (equipment) and push/pull a maximum of 444lbs.
• Comfortable working at heights.
• To be able to discern colors.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply online at Careers - Calgary TELUS Convention Centre. This posting will close on Sunday, August 10, 2025. We thank all applicants for their interest.

Visit our website at https://calgary-convention.com/