Talent and Business Operations Manager, Stores

Sephora USA, Inc; Halifax; On-site; CAD 54,000 - 69,000; Full time

Job summary

A prominent beauty retailer in Canada is seeking a Talent and Business Operations Manager for their Halifax location. The role involves managing store operations, overseeing staff training, and leading talent development initiatives. Ideal candidates should have 2-4 years of relevant experience and strong communication skills. The position offers a competitive salary ranging from CAD$54,800 to CAD$68,500 along with a performance-based bonus and benefits.

Benefits

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Qualifications

• Two to four years’ experience in a similar role at a similar volume store.
• Proven ability to create teams by attracting and identifying talented leaders.
• Excellent communication skills to influence business partners.

Responsibilities

• Manage operations aspects, staffing, and overall execution in the store.
• Conduct final interviews for all key positions.
• Manage training-related functions in conjunction with the Store Director.
• Write and deliver annual performance reviews.
• Lead store operations and manage inventory compliance.

Skills

Excellent verbal and written communication skills

Team leadership and development

Understanding of operations-focused processes

Job description

Talent and Business Operations Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most‑loved beauty community and top of mind for every Canadian.

Job ID: 279732
Store Name/Number: NS-Halifax Shopping Centre (0556)
Address: 7001 Mumford Road, Halifax, NS B3L 4N9, Canada
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Responsibilities

• Manage the People and Operations aspects of a specific Sephora store location, supporting staffing, zoning, beauty advisor training and education, onboarding of new advisors, store scheduling, and overall execution of Sephora operation standards within the store.
• Talent Champion: Conduct final interviews for all key positions and utilize the online applicant tracking system to source, select, and hire candidates.
• Training & Development: Manage all training‑related functions within the store in conjunction with the Store Director and Education partners to develop and execute the store’s ongoing training strategy.
• Performance Assessment & Development: Write and deliver annual performance reviews for direct reports in a complete and timely manner, oversee the process for the entire store, and provide timely feedback for improvement.
• Operational Excellence: Lead the operations of the store, ensuring execution of all operations‑focused processes and managing inventory, shipping, receiving, returns, cycle counting, and compliance with company guidelines.
• Entrepreneurial Spirit: Demonstrate strong understanding of the store’s sales performance, staffing, payroll, and controllable expenses.

Qualifications

• Two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal and written communication skills with the ability to influence business partners at all levels.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Physical Requirements

• Work in a fragrance‑filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

Compensation

The compensation ranges between CAD$54,800.00 – CAD$68,500.00. In addition, you may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on the qualifications and experience of the individual and other legitimate business factors.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. We consider all qualified applicants with criminal histories in a manner consistent with applicable law.