Systems Specialist

J.D. Irving; New Brunswick; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian technology firm is seeking an End User System Specialist in New Brunswick. The successful candidate will deliver world-class solutions, engage in technical support, and implement strategies for optimal performance. A Bachelor's Degree and experience with M365 and collaboration technologies are essential. You will work in a diverse team dedicated to creating inclusive environments and delivering exceptional results. Join us to help empower the organization with technology!

Qualifications

• 3-8 years of experience in a complex enterprise environment.
• Certifications – CCNA/CCNP in Collaboration, Microsoft 365.
• Experience working in a cross functional environment.

Responsibilities

• Deliver a seamless end user experience with a 'Customer First' approach.
• Provide expert technical support for all Unified Communication solutions.
• Monitor and analyze infrastructure capacity and performance.

Skills

Expertise in M365 Services

Expertise in Collaboration technologies

Experience with end point management products

Excellent customer service skills

Education

Bachelor's Degree in Computer Science or related discipline

Tools

Intune

SCCM

Cisco Telepresence

Microsoft Teams Rooms

Job description

We are seeking an End User System Specialist to deliver superior quality solutions through World-Class end user experiences that exceed expectations of the J.D. Irving businesses and their customers, resulting in empowering the organization with Information on demand.

As a technologist, you will develop and deliver end user computing solutions that enable business agility and effectiveness. You will have experience in a complex enterprise environment with a successful track record of delivery, and a deep understanding of technology and how it is applied to enable the business.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

• Deliver a seamless end user experience with a “Customer First” approach
• Provide expert technical support for all Unified Communication solutions
• Ensure the stability, reliability, and optimal performance of the environment
• Develop, implement and maintain policies for implementing, configuring, maintaining, operating and securing infrastructure
• Engage in the certification and introduction of new equipment and software for our services and customers (executing testing and acceptance)
• Manage the implementation and resolution of incidents, problems, changes, service requests and maintenance releases
• Monitor and analyze infrastructure capacity and performance, recommending improvements to meet evolving business needs
• Participate in an on-call rotation to serve and support our customers
• Stay current with industry trends and advancements in End User Computing technologies
• Provide coaching, mentoring, and technical knowledge transfer to build team expertise in a collaborative and supportive manner
• Ensure Service Desk Analysts has the right information on Unified Communication Solutions to ensure top-tier customer experience

Qualifications

• Education Required: Bachelor's Degree in Computer Science, Engineering, or a related discipline
• 3-8 years of experience
• Expertise in M365 Services (Office, Windows 10/11, OneDrive, Teams, Microsoft Teams Rooms)
• Expertise in Collaboration (Cisco Telepresence, Microsoft Teams Rooms)
• Experience with end point management products i.e Intune and SCCM
• Certifications – CCNA/CCNP in Collaboration, Microsoft 365 (Desktop, Azure, Teams)
• Experience working in a cross functional environment

About the Team

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offerthe opportunity to create real value by helping people and businesses work smarter. JDI IT supportsthe entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries.As a member of theJDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team.Come help JDI IT Raise the Bar!

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Job Info

• Job Identification 7174
• Job Category IT, Telecom & Internet
• Posting Date 12/05/2025, 07:06 PM
• Job Schedule Full time