Systems / Application Support Specialist - Toronto Canada

Dfbooking Recruitment Services; Toronto; On-site; CAD 65,000 - 99,000; Full time

Job summary

A recruitment agency is looking for a Systems/Application Support Specialist in Toronto, Ontario, to ensure the stability and performance of critical systems and applications. The ideal candidate will have 5+ years of experience in IT support and strong problem-solving skills. A comprehensive benefits package and competitive salary range are offered.

Benefits

Health benefits

Dental benefits

Retirement plans

Ongoing training

Career advancement opportunities

Qualifications

• 5+ years of relevant experience in systems/application support.
• Strong knowledge of incident and change management processes.
• Familiarity with application monitoring and troubleshooting.

Responsibilities

• Perform controlled resolution of incidents and problems.
• Ensure application/system availability meets service standards.
• Monitor and maintain production environments to reduce operational risk.

Skills

Incident management

Troubleshooting

workload management

Change management

Problem-solving

Education

Undergraduate degree or Technical Certificate in IT

Tools

Application monitoring tools

Scripting or automation tools

Job description

Location

Toronto, Ontario, Canada

Job Type

Full-time, Permanent

Work Hours

37.5 hours per week

Salary Range

$65,600 – $98,400 CAD annually (based on skills, experience, and location)

About the Opportunity

DF Booking Recruitment Services works with reputable employer partners across Canada, the USA, Europe, the UK, Australia, and beyond. We help connect qualified candidates with top employers who are actively hiring.

Note: DF Booking Recruitment Services is a staffing and recruitment agency. We are not the direct employer.

Job Description

As a Systems / Application Support Specialist, you will play a key role in ensuring stability, availability, and performance of critical systems and applications. You will provide technical support, incident management, and collaborate with stakeholders to deliver high‑quality IT services that align with business needs.

Key Responsibilities

• Perform controlled resolution of incidents and problems, including prioritization and escalation.
• Ensure application/system availability meets or exceeds service standards.
• Partner with stakeholders to schedule, package, and release new applications.
• Monitor and maintain production environments to reduce operational risk.
• Provide day‑to‑day support, including accurate problem identification and timely resolution.
• Deliver effective application/system support and maintain proper documentation.
• Participate in change management and ensure smooth implementation of releases.
• Collaborate with internal teams and external vendors when required.
• Support disaster recovery planning and testing.
• Adhere to compliance, security, and operational standards.

Requirements

• Undergraduate degree or Technical Certificate in IT or related field.
• 35 years of relevant experience in systems/application support.
• Strong knowledge of incident and change management processes.
• Familiarity with application monitoring, troubleshooting, and system integration.
• Ability to manage workload, prioritize effectively, and meet deadlines.

Assets

• Experience with production environment stability and performance monitoring.
• Knowledge of scripting or automation tools.
• Strong problem‑solving and analytical skills.
• Previous experience supporting large‑scale enterprise applications.

Compensation & Benefits

• Salary range: $65,600 – $98,400 CAD annually.
• Work hours: 37.5 hours per week.
• Overtime or shift premium opportunities.
• Benefits package (may include health, dental, and retirement plans).
• Ongoing training and career advancement opportunities.