Systems Analyst I, Blood Management Solutions Technology

Canadian Blood Services; Ottawa; Hybrid; CAD 69,000 - 83,000; Full time

Job summary

A vital health organization is seeking a Temporary Full-Time Systems Analyst I to join its IT Internal Customer Experience team in Ottawa. This role involves supporting the technology lifecycle and ensuring a seamless experience for internal users. Candidates should possess a relevant university degree and 1-2 years of IT support experience. The position requires strong collaboration and communication skills, along with a basic understanding of cloud platforms and containerization. Join a mission-driven team committed to saving lives.

Benefits

Percentage in lieu of benefits and vacation

Annual performance award up to 6%

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• 1–2 years’ experience in IT, system support, or enterprise application operations.
• Good organizational and interpersonal skills.
• Basic understanding of cloud platforms and containerization.

Responsibilities

• Support technology lifecycle of enterprise blood management systems.
• Maintain system environments and support configuration changes.
• Assist in documenting system changes and quality compliance.
• Coordinate with CBS and technology vendors on tasks.

Skills

Technical aptitude

Collaboration skills

Communication abilities

Organizational skills

Education

University degree in computer science or related field

Tools

Cloud platforms (AWS, Azure)

Containerization (Docker, Kubernetes)

Scripting or automation tools

Job description

Systems Analyst I, Blood Management Solutions Technology

Location: Ottawa, ON, K1B 4S5

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on‑site and off‑site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in‑person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission‑driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Job category: Information technology

Employment status: Temporary full‑time

Position’s anticipated start date:2026-03-02

Position’s anticipated end date:2027-11-12

Classification:ITA

Salary/Rate of pay:$69,229 - $82,145

About the role

Canadian Blood Services is looking for a Temporary Full‑Time Systems Analyst I, Blood Management Solutions Technology to join our dynamic IT Internal Customer Experience team.

The IT Internal Customer Experience team is responsible for ensuring a positive and seamless experience for internal users within Canadian Blood Services who interact with IT services and systems.

Responsibilities

• Leveraging your technical aptitude and eagerness to learn, you will work with senior team members in supporting the technology lifecycle of enterprise blood management and laboratory systems.
• Applying your technical skills, you will maintain system environments (development, staging, production), supporting configuration changes, updates, and cloud‑hosted systems.
• Employing your collaboration skills, you will assist in documenting system changes, impacts, and support activities, helping to maintain quality, performance, and regulatory compliance.
• Using your engagement skills, you will help coordinate with CBS and technology vendors on assigned tasks, including tracking issues, validating fixes, and supporting releases.
• Drawing on your communication abilities, you will contribute to a culture of teamwork, transparency, and proactive problem‑solving, keeping senior analysts and stakeholders informed.
• Applying your growing technical insight, you will support process improvements, routine automation, and operational enhancements.

Qualifications

• University degree in computer science, information systems, or a related discipline, or equivalent combination of education and experience.
• 1–2 years’ experience in IT, system support, or enterprise application operations, including exposure to multi‑environment systems.
• Good organizational, communication (written and verbal), and interpersonal skills.
• Understanding of IT operational environments, including development, support, and maintenance responsibilities.
• Exposure to environment management, configuration control, and IT infrastructure processes.
• Familiarity with ITIL processes, including change management, is a plus.
• Basic understanding of cloud platforms (AWS, Azure), containerization (Docker, Kubernetes), and scripting or automation tools.
• Ability to work collaboratively with senior analysts, IT teams, business stakeholders, and vendors in a dynamic environment.

Benefits

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 6%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, twice quarterly for in‑person team meetings when required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up‑to‑date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.