Switchboard Operator - (222806)

Island Health; Nanaimo; On-site; CAD 40,000 - 50,000; Full time

Job summary

A regional health authority in Canada is seeking a Switchboard Operator to manage a computerized phone system for directing calls across multiple acute care sites. The role involves monitoring alarms and relaying information during emergencies while ensuring effective communication. Ideal candidates will have a Grade 12 education and one year of recent related experience, alongside strong communication skills and the ability to keyboard at 45 wpm.

Qualifications

• Must have Grade 12 education.
• Requires one year of recent related experience or equivalent combination.
• Must be able to keyboard at 45 wpm.

Responsibilities

• Operate computerized phone system for directing calls.
• Monitor alarms and follow emergency procedures.
• Relay information using contact center technology.

Skills

Keyboarding at 45 wpm

Effective verbal communication

Effective written communication

Ability to deal with others effectively

Physical ability to perform duties

Ability to organize work

Operating related equipment

Education

Grade 12

One year recent related experience

Job description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.

QUALIFICATIONS: Education, Training And Experience

Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.
• Ability to organize work.
• Ability to operate related equipment.