Supervisor, Field Service

Coca-Cola Canada Bottling Limited; Richmond; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading beverage company in Richmond is seeking a Field Service Supervisor to manage equipment service operations. Responsibilities include leadership, performance management, and enhancing customer relationships. Ideal candidates have a Bachelor's degree, 1-3 years of experience, and proficiency in Outlook and Excel. This role offers an opportunity to impact organizational health and drive initiatives effectively.

Qualifications

• 1-3 years experience required.
• Ability to analyze and interpret spreadsheets/business data.
• Experience in Equipment Service is preferred.

Responsibilities

• Provide leadership and guidance to the Field Operations team.
• Drive employee engagement and organizational health.
• Enhance customer relationships both internal and external.

Skills

Coaching and talent development

Data analysis

Supervisory experience

Effective communication

Customer relationship management

Education

Bachelor's Degree or equivalent

Tools

Outlook

Excel

Job description

Overview

Facility and Work Location: Richmond

Employee Type: Regular Employee FT Salaried

About This Opportunity

Reporting to the Manager, Distribution Centre, the Field Service Supervisor oversees a staff of Equipment Service employees responsible for the installation and service of Cold Drink Equipment. The Field Service Supervisor is responsible for overseeing daily operations: managing schedules, coaching and developing team, performance management, setting and ensuring Key Business Indicator (KBI) targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems.

In addition to managing the direct employees, the supervisor is Subject Matter Expert (SME) liaison with internal / external customers to respond to needs, seek feedback on performance, and creating a positive experience for the customer.

Responsibilities

• Provide leadership and guidance to the Field Operations team
• Accountable for delivering the Field Service vision and strategy
• Drive employee engagement and organizational health
• Translate Company business data to monitor results
• Coach, motivate and develop talent
• Enhance intellectual capital through training, rewarding, and retaining the Best of the Best
• Performance Management
• Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology)
• Audit Fountain Equipment installations to ensure adherence to guidelines and policies of Coca-Cola
• Work cross functionally with Equipment Installation Planning and Sales resources to support special projects as well as routine activities
• Enhance customer relationships both internal and external of the company
• Quarterly travel to Vancouver Island is encouraged.

Qualifications

• Bachelor's Degree or equivalent required
• 1-3 years experience required
• Effective coaching and talent development
• Ability to analyze and interpret spreadsheets / business data
• Supervisory experience preferred
• Experience in Equipment Service preferred
• Outlook and Excel proficiency

About Us : Proudly Canadian and Independently Owned, We are Coke Canada!

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide. For more information about Coke Canada Bottling, please visit cokecanada.com

Important

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email [e-mail].