Supervisor, Distribution

W. W. Grainger; Burnaby; On-site; CAD 76,000 - 80,000; Full time

Job summary

A leading industrial distributor in Burnaby is seeking a Supervisor to manage daily operations and lead the team. The ideal candidate will have supervisory experience in warehousing, proven customer service skills, and the ability to inspire team performance. Responsibilities include overseeing outbound and inbound operations, ensuring compliance with regulations, and fostering a continuous improvement culture. The position offers competitive compensation, a 5% incentive target, and a comprehensive benefits package.

Benefits

Medical, dental, vision coverage

Paid time off

Life insurance coverage

Employee Family Assistance Program

Retirement Savings Plan

Educational assistance

Employee discounts

Qualifications

• 3-5 years previous supervisory experience in a warehousing environment.
• Experience with industrial machines such as order pickers and forklifts.
• Demonstrated excellence in customer service and relationship building.

Responsibilities

• Oversee day-to-day operations and lead the team.
• Ensure team performance meets service promises and productivity expectations.
• Foster a safe work environment and drive continuous improvement.

Skills

Supervisory experience

Customer service

Team building

Leadership

Warehouse operations

Education

Post-secondary diploma in Supply Chain Management

Tools

Order picker

Forklift

Pallet jack

Job description

Location: BURNABY, British Columbia, CA, V5C 5A9

Work Location Type:Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The base salary for this role ranges between $76,000 - $80,000, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Job Responsibilities (You Will)

• Responsible for the day-to-day operation and leadership of the team
• Oversee outbound operations and support inbound operations
• Lead the team members to ensure team performance meets or exceeds commitment of our service promise to customers, and expectations of productivity, quality and safety
• Actively support company Values and Operating Principles by encouraging team to suggest new ideas, being accountable for actions, working as a team, and being customer-focused.
• Lead team members with a hands‑on, people‑focused approach in their development, coaching, communication, improvement, and team building while holding them accountable
• Plan, manage, and adjust the daily workload and resourcing to meet key performance metrics
• Foster a safe work environment of empowerment, accountability, respect, consideration, open honest interaction, full participation in team meetings and activities with a winning attitude
• Lead the team in developing a continuous improvement mindset and process, while recognizing opportunities for change and implementing successfully
• Ensure team members have the necessary tools to perform their assigned duties and that the tools are routinely inspected and cared for
• Responsible for full inventory security during their shift
• Maintain knowledge of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
• Ensure compliance of workforce with provincial regulations, codes and approved Grainger operating practices

Education/Experience (You Have)

• 3-5 years previous supervisory experience, preferably within a warehousing environment, with a focus on servicing internal branch facilities and external customers
• Experience with industrial machines, like order picker, forklift, pallet jack, etc.
• Proven track record of positive coaching, team building, training, and development of direct reports, coupled with a ‘hands‑on’ leadership style
• Demonstrated excellence in customer service and relationship building, while having a sense of urgency, and being enthusiastic, assertive, and highly organized
• Proven ability to influence, motivate, and communicate effectively with team members
• Capable of recognizing opportunities for change, development of process and implementation
• Strong personal attributes such as self‑motivation, analytical, capable of working independently
• Experience in a high volume, fast‑paced warehouse operations and warehouse operating systems
• Completion of a post‑secondary diploma, preferably in Supply Chain Management or equivalent work experience

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre‑employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non‑driving role to a driving role.