Student Tech Navigator: Frontline IT Help & Workshops

MaKAmi College; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A public post-secondary college is seeking a Student Technology Navigator to be the first point of contact for technical assistance. This role provides support for students, faculty, and staff, assisting with Windows installations, troubleshooting devices, and offering workshops on technology. The ideal candidate possesses strong customer service skills, the ability to explain technical concepts simply, and relevant qualifications in IT. This is an opportunity to thrive in a dynamic work environment dedicated to educational growth.

Benefits

Health Spending & Lifestyle Accounts

Educational Allowance for Professional Development

Emergency Allowance for Unexpected Needs

Free Massages at Our Student Clinic

Discounts on College Programs & Courses

Staff Discount in College Store

Free Parking

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Relevant certifications are a plus.
• Prior experience in an IT help desk or desktop support role is preferred.
• Experience creating or delivering workshops or user training sessions.

Responsibilities

• Provide in-person, email, and phone support to students and staff.
• Assist with setting up Windows devices and troubleshooting.
• Support use of software applications like Word, Excel, and Teams.
• Lead short, practical workshops on technical topics.

Skills

Customer service mindset

Basic troubleshooting skills

Ability to explain technical concepts

Active listening skills

Problem-solving skills

Adaptability to new technologies

Education

Bachelor's degree or diploma in Information Technology

Tools

Windows 10 & 11

iPads & iOS devices

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

A public post-secondary college is seeking a Student Technology Navigator to be the first point of contact for technical assistance. This role provides support for students, faculty, and staff, assisting with Windows installations, troubleshooting devices, and offering workshops on technology. The ideal candidate possesses strong customer service skills, the ability to explain technical concepts simply, and relevant qualifications in IT. This is an opportunity to thrive in a dynamic work environment dedicated to educational growth.