Student Support Case Coordinator

University of Toronto; Toronto; On-site; CAD 97,000 - 125,000; Full time

Job summary

A leading academic institution in Toronto is seeking a Student Support Case Coordinator to manage support for students in crisis. The Coordinator will be the first point of contact, providing consult for faculty and staff, determining if situations are life-threatening, and connecting students to relevant resources. The ideal candidate will have a Master's degree in Social Work, Nursing, or Education and extensive experience in mental health. This term position ends in March 2027 and offers a full-time schedule with competitive compensation.

Qualifications

• Minimum five years related experience in University or health care setting.
• Extensive experience with mental health and illness.
• Able to exercise patience, tact, judgment, and discretion.

Responsibilities

• Provide initial consult and support for faculty and staff regarding students in crisis.
• Determine life-threatening situations and apply appropriate interventions.
• Foster positive relationships with campus resources.

Skills

Excellent written and verbal communication skills

Good judgment and sensitivity

Ability to communicate effectively

Keyboarding skills and working knowledge of relevant software

Demonstrated ability to relate to students

Team player

Education

Master's Degree in Social Work, Nursing, or Education

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

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Date Posted: 12/09/2025
Req ID: 46365
Faculty/Division: Vice-Provost, Students
Department: Office of Student Life
Campus: St. George (Downtown Toronto)
Position Number: 00047635

Description:

About us:

Student Life connects life to learning. We believe every student should have the opportunity to actively participate in university life, and to find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, making sure every student can build experiences that set them up for a lifetime of success.

Your opportunity:

The Student Support Case Coordinator is an integral member of the Student Crisis Response, Progress and Support Team. The Coordinator is the first point of contact for the team and works collaboratively with the team and those seeking support from the team in managing support for highly complex cases. Inherent in this role are the knowledge, skills and attitudes specific to critical thinking and decision making, ability to analyze and assess presenting mental health concerns and challenges in making academic progress, and collaborate with the team and other offices, to connect cases to the appropriate team members or other offices/resources. The Student Support Case Coordinator is the first point of contact for University faculty or staff, and in some cases, external providers, who are working with students who are requesting additional support from the team as intake to assess the connection with the appropriate resource. As a member of a regulated health profession, the Student Support Case Coordinator will adhere to professional standards, as outlined in their respective college, along with the University of Toronto and its policies and procedures.

Your responsibilities will include:

• Providing initial consult and support for faculty and staff (and in some contexts, external providers) regarding students in crisis or are experiencing difficulties making academic progress and making referrals to team members and appropriate resources
• Determining, at initial consult, if there is a life-threatening situation, risk of self-harm or harm to others and applying appropriate interventions
• Fostering positive relationships with campus resources and community health services providers
• Consulting significantly with the Student Crisis Response, Progress, and Support Team on appropriate referrals for support
• Consulting with university services and external organizations (hospitals, etc.) on appropriate referrals for support
• Providing information and/or presentations to the University community on supporting students in crisis and/or experiencing significant difficulties in their progress as a student

Essential Qualifications:

• Master's Degree in Social Work, Nursing, Education, or similar. Member of a regulated health profession in Ontario.
• Minimum five years related experience in University or health care setting in supporting students or patients with complex and multi-faceted needs.
• Extensive experience with mental health and illness, behavioural issues, anger management, and conflict resolution.
• Experience working with university-aged young adults, and individuals in crisis.
• Keyboarding skills and working knowledge of relevant software is required (e.g. Microsoft Word, Outlook, Excel, and PowerPoint).
• Excellent written and verbal communication skills.
• Good judgment and sensitivity, flexibility and resourcefulness.
• Ability to communicate effectively with staff and senior academic administrators about issues facing students in crisis and are experiencing significant challenges in their academic progress.
• Able to exercise patience, tact, judgment, and discretion.
• Demonstrated ability to relate to students, staff, and faculty in ways that build confidence and trust.
• Able to work in a highly diverse community with students from varied backgrounds and a variety of age groups, presenting with a range of difficulties and personal issues.

Assets (Nonessential):

• Experience working with post-secondary students and knowledge of university and community mental health resources.

To be successful in this role you will be:

• Perceptive
• Tactful
• Team player

NOTE: This is a term position ending March 2027.

Closing Date: 12/19/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community.

We strongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please seehttp://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please [e-mail] .