Streaming Support Specialist - Remote & Growth Path

Sutherland; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading streaming media company is seeking a Customer Service Representative to provide exceptional support to guests. The role involves troubleshooting basic issues related to streaming services, maintaining a positive rapport with callers, and documenting interactions in the CRM. Candidates must have customer service experience and strong problem-solving skills. The position offers competitive hourly pay, comprehensive benefits, and opportunities for career advancement, including work from home options.

Benefits

Competitive hourly rate

Comprehensive medical benefits

Vacation benefits

Access to EAP programs

Work from home equipment provided

Qualifications

• Experience working in a customer service or contact center environment.
• Strong problem-diagnosis and problem-solving abilities.
• Ability to multi-task and navigate several applications at once.

Responsibilities

• Provide exceptional customer service and support to guests in the streaming media sector.
• Troubleshoot basic issues related to streaming services on various devices.
• Document customer interactions and resolutions in the CRM system.

Skills

customer service experience

basic troubleshooting skills

PC keyboarding skills

problem-solving abilities

multi-tasking

Tools

Microsoft Office

CRM applications

Job description

A leading streaming media company is seeking a Customer Service Representative to provide exceptional support to guests. The role involves troubleshooting basic issues related to streaming services, maintaining a positive rapport with callers, and documenting interactions in the CRM. Candidates must have customer service experience and strong problem-solving skills. The position offers competitive hourly pay, comprehensive benefits, and opportunities for career advancement, including work from home options.