Strategic CSM — Water Utilities Value Realization

Klir; Toronto; Hybrid; CAD 90,000 - 125,000; Full time

Job summary

A water utility SaaS company is seeking a Strategic Customer Success Manager in Toronto to guide customers post-implementation. This role focuses on ensuring value realization and strong relationships with utilities. Candidates should have 3–5 years in SaaS Strategic Customer Success and possess strong communication and change management skills. The position offers a salary of CAD $90,000-$125,000, benefits, and a hybrid work model.

Benefits

Canadian benefits package

Unlimited vacation

MacBook Pro

Qualifications

• 3–5 years in SaaS Strategic Customer Success, Enterprise CSM, or Implementation (mid‑market or enterprise) required.

Responsibilities

• Own the customer relationship following implementation.
• Build shared success plans with clear outcomes.
• Develop strong relationships across each account.
• Deliver outcome-focused enablement and training.

Skills

Strategic thinking

Post-implementation customer journey guidance

Change management expertise

Relationship building

Excellent communication

Customer-centric approach

Action-oriented mindset

Job description

A water utility SaaS company is seeking a Strategic Customer Success Manager in Toronto to guide customers post-implementation. This role focuses on ensuring value realization and strong relationships with utilities. Candidates should have 3–5 years in SaaS Strategic Customer Success and possess strong communication and change management skills. The position offers a salary of CAD $90,000-$125,000, benefits, and a hybrid work model.