Strategic CSM, EMEA: Enterprise Adoption & Health

Medium; Remote; CAD 80,000 - 110,000; Full time

Job summary

A technology company in Canada is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer relationships with enterprise clients. This role involves managing significant accounts and collaborating across teams to ensure customer success, requiring at least five years of relevant B2B SaaS experience. The company offers a supportive work environment with benefits such as unlimited PTO and professional development budgets.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

Family leave for twelve weeks

Generous equipment and software budget

$100/month education budget

Qualifications

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.

Responsibilities

• Partner with upmarket customers to drive product adoption and retention.
• Manage a strategic portfolio of approximately 20 enterprise customers.
• Foster relationships and monitor customer health.

Skills

Customer success experience in B2B SaaS

Ability to manage strategic accounts

Strong communication skills

Detail-oriented

Adaptability to customer needs

Job description

A technology company in Canada is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer relationships with enterprise clients. This role involves managing significant accounts and collaborating across teams to ensure customer success, requiring at least five years of relevant B2B SaaS experience. The company offers a supportive work environment with benefits such as unlimited PTO and professional development budgets.