Strategic Account Executive: Member Services & Growth

Info-Tech Research Group; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading IT Research firm in Ottawa seeks an experienced Account Manager to create and execute sales plans while managing member interactions. Responsibilities include delivering high-quality service that drives renewals and future sales, as well as ensuring accurate CRM data management. Candidates should have a university degree and at least 3 years in Account Management, preferably within the IT Research sector.

Qualifications

• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member life-cycle tasks, including scheduling and leading calls.
• Own account management conversations with secondary stakeholders.
• Deliver high quality service to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing member interactions by collecting background information.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure accurate account details in the CRM.
• Actively seek to increase product knowledge.

Skills

Critical Thinking

Planning & Organization

Time management

Goal setting

Active listening

Education

University degree

Job description

A leading IT Research firm in Ottawa seeks an experienced Account Manager to create and execute sales plans while managing member interactions. Responsibilities include delivering high-quality service that drives renewals and future sales, as well as ensuring accurate CRM data management. Candidates should have a university degree and at least 3 years in Account Management, preferably within the IT Research sector.