Store Manager

Kitchen Stuff Plus; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A Canadian home solutions retailer is looking for a Store Manager in Hamilton, Ontario. The role involves overseeing store operations, managing expenses to boost profits, and mentoring associates. Candidates should demonstrate strong retail experience, financial acumen, and exceptional customer service skills. The position offers a dynamic work culture along with a benefits package and opportunities for ongoing training and development. Join us in creating an engaging shopping experience for our customers.

Benefits

Benefits Package

Ongoing training and development

Dynamic work culture

Qualifications

• Retail experience with a proven ability to exceed sales targets.
• Familiarity with P&L statements and inventory management.
• Strong customer-focused approach with a talent for building loyalty.
• Ability to lift up to 40 lbs and use a ladder up to 10 feet.
• Ability to stand/walk for 8 hours daily.

Responsibilities

• Oversee store operations and customer service.
• Manage store expenses to maximize profit.
• Mentor store associates and provide performance evaluations.
• Evaluate service quality and address customer matters.
• Maintain awareness of market trends and competitors.

Skills

Progressive retail experience

Strong financial acumen

Leadership and coaching skills

Exceptional customer service skills

Experience in recruiting and retaining talent

Strong interest in home wares

Computer skills

Job description

Job Description

Posted Friday, January 23, 2026 at 5:00 AM

STORE MANAGER

Kitchen Stuff Plus is an award-winning Canadian retailer of modern, unique, and affordable home solutions. We are proud of our staff and customer service. Join our team and explore the great products and in-store and online experiences we offer.

Location: Retail Store

Reports to: District Manager

• Oversee store operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving, and health and safety.
• Manage store expenses and operational performance to maximize store profit.
• Regularly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Provide input to the District Manager to help shape business unit strategy.
• Mentor and guide Associates to ensure training, service, and task execution quality.
• Prepare and present performance evaluations and conduct disciplinary actions.
• Anticipate and address talent needs through proactive recruitment, staffing, and training.
• Plan and manage labour.
• Maintain knowledge of product selection, location, features, benefits, and in-store promotions and marketing initiatives.
• Provide exceptional and responsive customer service while achieving sales and conversion goals.
• Evaluate and improve the quality of service; investigate and resolve customer matters as appropriate.
• Maintain awareness of market trends in the retail industry and monitor competitors.
• Perform other directives as assigned.

Stuff we need from you

• Progressive retail experience with proven ability to achieve and exceed sales targets.
• Strong financial acumen and familiarity with P&L statements, inventory management, store budgets, and wage controls.
• Demonstrated leadership and coaching skills.
• Exceptional customer service skills with a talent for building customer loyalty.
• Experience in recruiting, selecting, redeploying, and retaining talent.
• Strong interest and knowledge of home wares; ability to quickly develop in-depth knowledge of local market business conditions and competitive environment.
• Computer skills; ability to learn technological systems with ease.
• Lift up to 40 lbs.
• Ladder use up to 10 feet.
• Stand/walk for 8 hours.

Stuff for you

• Fast-paced, dynamic, engaging work culture.
• Benefits Package.
• Ongoing training and development.

KSP may use artificial intelligence (AI) technology in sourcing candidates for some positions; however, it is not used for screening, assessing, or selecting candidates.

Stuff that matters to us

Our differences are what make us great. Kitchen Stuff Plus supports and celebrates a diverse and inclusive environment for all. We value each employee’s uniqueness, which reflects the communities and customers we serve.

Our People Drive Our Business - Friendly, knowledgeable staff who are always ready to help.