Store Manager

PET VALU; Town of Cochrane; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading pet supply retailer in Cochrane, Alberta, is seeking a Store Manager to lead a passionate team. In this role, you will ensure high customer service standards, manage team operations, and contribute to a pet-oriented environment. Ideal candidates have at least 2 years of retail management experience and a love for pets, with opportunities for management training and employee discounts.

Benefits

Management training

Employee discounts

Competitive wages

Paid benefits

Qualifications

• Minimum of 2 years of customer service and retail store management experience.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work scheduled hours, including weekends and evenings.

Responsibilities

• Ensure that all customer service standards are met by staff.
• Manage a team of employees, including recruiting, scheduling, training, and coaching.
• Coordinate administrative activities such as inventory management and store audits.

Skills

Customer service skills

Team management

Communication skills

Tools

POS systems

Job description

Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview :

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get :

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What you do :

• Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees, including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with the store team to achieve targeted business results
• Perform other duties as required

What you bring :

• Minimum of 2 years of customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset