Store Manager

Canada Goose; Surrey; On-site; CAD 70,000 - 90,000; Full time

Job summary

An iconic lifestyle brand is seeking a Store Manager for their new location in Oakridge Mall, Vancouver. The role involves overseeing store operations, driving team performance, and ensuring an exceptional customer experience that reflects the brand's values. The ideal candidate will have 3–5 years of leadership experience, preferably in luxury retail, and demonstrate strong analytical and management skills. This position offers a dynamic work environment and commitment to inclusivity and employee development.

Benefits

Comprehensive and competitive Total Rewards Program

Career growth opportunities

Employee wellness initiatives

Qualifications

• Lead a diverse team focused on performance and guest experience.
• Analyze KPI data to drive store success.
• Manage store budgets and inventory with precision.

Responsibilities

• Ensure top performance and sales targets are met.
• Deliver outstanding customer service reflective of brand values.
• Manage team training and development to foster growth.

Skills

Leadership

Customer service

Inventory management

Sales analysis

Education

3–5 years leadership experience

Experience with luxury lifestyle brands

Tools

Microsoft Office

Job description

Store Manager (Oakridge)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game‑changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

Canada Goose is coming to Oakridge mall in Vancouver, and we're looking to build our team. The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth, – demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new ideas. As a fearless leader, you navigate ambiguity with ease, always striving to enhance the guest experience and exceed expectations. You are dedicated to driving store performance across all areas – Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. You are a steward of Canada Goose’s values and culture.

What You'll Do

• Achieve or exceed performance objectives and sales targets, including top‑and bottom‑line results, as well as the key performance indicators (KPIs) of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
• Continuously analyze KPI’s and leverage insights to create and execute action plans that drive performance.
• Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour).
• Deliver and model a superior customer service journey reflective of Canadian Warmth, translating into a consistently exceptional guest experience; track, measure, and report on relative KPIs.
• Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
• Represent Canada Goose in the market by developing the client base through community involvement, partnerships with local high‑profile businesses, and social and seasonal events.
• Ensure the execution and maintenance of exceptional visual merchandising is reflective of a luxury lifestyle brand.
• Resolve guest issues through a customer‑centric lens by investigating opportunities and developing solutions.
• Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on all corporate initiatives and strategies.
• Actively coach and develop direct reports to improve performance, foster growth, and create future leaders; empower Assistant Store Managers (ASMs) to step into the Store Manager (SM) role when needed.
• Continuously coach selling behaviours that drive team performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience and drive Employee Engagement.
• Maintain an open‑door environment that encourages feedback and discourse.
• Consistently identify, attract, recruit, develop, and retain talent.
• Execute schedules that prioritize the guest journey, maximize productivity, and manage labour spend.
• Lead and coach to all Canada Goose operational standards with excellence. (e.g., stockroom standards, cleanliness standards, opening and closing procedures).
• Discipline management of all store‑controlled spending – supplies, packaging, labour budgets.
• Lead, coach, and ensure consistent use of strategic tools – inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool, etc.
• Partner with key cross‑functional teams to ensure the physical store space is maintained at the highest level.
• Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock‑checks, turnover, and flow.
• Lead Health & Safety meetings in line with local municipal and Canada Goose policies.
• Maintain loss prevention procedures that minimize loss and increase profitability.
• Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
• Comply with all Loss Prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting.
• Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.

Let's Talk About You

• 3–5 years of leadership experience in a related industry.
• Previous experience working with luxury lifestyle brands in Flagship or high‑volume traffic locations.
• Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
• Proven leadership qualities in developing and mentoring retail leaders.
• Store profit and loss (P&L), payroll and expense management.
• Leadership skills: recruitment and development of talent (managers and brand ambassador levels).
• Strong presentation skills in group settings; manage product knowledge (PK) sessions.
• Solid understanding of retail math and metrics; uses analytics to drive the business.
• Analytical driver with keen attention to detail.
• Is agile and able to drive decision‑making.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Strong time management and organizational skills, ability to multi‑task in a fast‑paced environment.
• Strong negotiation skills combined with an adaptable approach to selling.
• Ability to establish and maintain strong interpersonal relationships.
• Employee development: leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
• Excellent communication and interpersonal skills.
• Self‑motivated, able to work independently and know when to seek guidance.
• Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
• Advanced skills in Microsoft Office; specifically, Word and Excel.
• Proficiency in another language is an asset.

What's in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

Equal Opportunity Employer

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Customer Service Representative – Canada

Posted 14 days ago • Remote • Full Time or Part Time

Location: Canada
Job Type: Remote
Employment Type: Full Time or Part Time

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email, or chat.
• Respond to customer inquiries, requests, and concerns in a professional manner.
• Resolve customer issues efficiently while following company procedures.
• Document customer interactions accurately in company systems.
• Escalate complex issues to the appropriate department when necessary.
• Follow communication scripts and service guidelines.
• Maintain customer satisfaction and service quality standards.
• Meet daily performance and response time goals.

Required Skills

• Strong verbal and written communication skills.
• Excellent problem solving and conflict resolution abilities.
• Ability to handle inbound and outbound communication professionally.
• Basic computer skills and ability to navigate multiple systems.
• Strong attention to detail and documentation accuracy.
• Good time management and reliability.
• Ability to work independently in a remote environment.

Experience Requirements

• Previous customer service or call center experience preferred.
• Experience handling phone, email, or chat support is a plus.
• Remote work experience is helpful but not required.
• Training will be provided.

Education Requirements

• High school diploma or equivalent required.
• Additional education or certifications are a plus.

Work Environment

This is a fully remote position based in Canada. The role involves computer based work, virtual communication, and collaboration with remote teams. A reliable internet connection is required.

Physical Requirements

Ability to sit for extended periods and work on a computer while maintaining focus and professionalism.

Customer Service Representative – Remote "Benefits In A Card"

Remote • $70000 – $90000 per year • Posted 25 days ago

Responsibilities

• Provide exceptional customer service via phone, email, and social media platforms.
• Resolve customer inquiries and complaints promptly and professionally.
• Utilize CRM software to track and manage customer interactions and feedback.
• Assist in troubleshooting technical issues and provide appropriate solutions.
• Maintain knowledge of our products and services to effectively address customer needs.
• Collaborate with other departments to improve customer service processes and outcomes.
• Manage multiple accounts and tasks while maintaining high attention to detail.
• Support sales efforts by identifying opportunities and promoting products effectively.

Benefits

• Paid Time Off and Holidays with Generous Company Discounts annually given.
• Life Insurance
• Employee Wellness and 401k plans.

Customer Service Representative – AARON LOGISTICS

Remote • Posted 63 days ago • Part Time

Company Specialization

• Inbound & Outbound Communication – Manage phone calls, emails, live chat, and social media inquiries with professionalism and efficiency; maintain accurate interaction records and response protocols.
• Order & Shipment Support – Facilitate seamless order processing, real‑time tracking, delivery coordination, and address modifications; resolve shipment delays, damages, and returns with urgency and precision.
• Problem Resolution – Analyze customer concerns, determine underlying issues, and deliver effective solutions; conduct thorough follow‑ups to ensure satisfaction while documenting resolution protocols.
• Account Management – Maintain current customer profiles, process billing queries, and handle credit‑note transactions within our integrated ERP platform.
• Process Improvement – Drive operational excellence by recommending service enhancements, contributing to knowledge‑base development, and providing actionable feedback to operations teams.
• Performance Metrics – Consistently achieve KPI benchmarks including average handling time, first‑call resolution rates, customer satisfaction scores, and SLA adherence.
• Team Collaboration – Partner with logistics, finance, and IT departments to address cross‑functional challenges; actively engage in daily briefings and professional development sessions.

Required Qualifications & Skills

• Experience: 1–2 years in customer service within logistics, e‑commerce, or related sectors (exceptional recent graduates with proven communication abilities encouraged to apply).
• Technical: Advanced proficiency in CRM platforms (Salesforce, HubSpot), ticketing systems, and Microsoft Office Suite; foundational understanding of logistics operations preferred.
• Language: Excellent English communication skills (verbal & written); proficiency in additional Nigerian languages highly valued.
• Soft Skills: Exceptional active listening, empathy, analytical thinking, and conflict management capabilities; composed under pressure with collaborative team dynamics.

What We Offer

• Competitive compensation package with quarterly performance incentives.
• Comprehensive health, dental, and vision coverage.
• Robust onboarding program and continuous professional development opportunities.
• Dynamic, growth‑focused workplace culture with transparent advancement pathways.