Store Associate

The Sherwin-Williams Company; Southwestern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading paint and coatings company is seeking a Store Associate in Waterloo, ON. This role involves providing excellent customer service, assisting with sales, and maintaining the store's visual standards. Candidates should have a high school diploma and customer service experience. The position may require lifting heavy items and a valid driver's license.

Qualifications

• Must be at least 18 years old.
• Valid, unrestricted Driver's License required.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.
• Process sales transactions accurately.
• Maintain sales goals on a monthly basis.

Skills

Customer service

Sales ability

Product knowledge

Teamwork

Education

High School diploma or CAEC

Job description

Overview

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Location

The individual selected for this role will be expected to work at Store #8705, located at : 239 Weber Street N, Unit 1, Waterloo, ON N2J 3H5

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load / unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suspend ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language