Store Associate

The Salvation Army; Langford; On-site; CAD 30,000 - 60,000; Part time

Job summary

A charitable organization is looking for a part-time store associate in Langford, BC. You'll provide customer service, maintain store appearance, and handle cash transactions. Ideal candidates will have some high school education, cash handling experience, and strong interpersonal skills. This position offers a competitive salary ranging from $17.85 to $19.69 per hour.

Qualifications

• A few months of experience in processing or distribution of goods or customer service.
• Ability to lift up to 30 pounds frequently.
• Knowledge of lifting guidelines and cash handling.

Responsibilities

• Greet and interact with customers in a positive, friendly manner.
• Contribute to meeting store sales targets and provide efficient customer service.
• Maintain an attractive and organized store appearance.

Skills

Attention to detail

Excellent interpersonal skills

Self-motivated

Ability to work in a team

Education

Completion of some high school coursework

Tools

Cash register experience

Job description

Who We Are

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support individuals facing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life, with a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose / Accountabilities

1. Operations
   • Greet and interact with customers/donors in a positive, friendly, and courteous manner.
   • Contribute to meeting store sales targets; provide efficient courteous customer service; use tact with difficult customers.
   • Be knowledgeable regarding product pricing and featured sale products; protect the integrity of donated items.
   • Maintain store opening and closing procedures as required.
   • Ensure accurate processing of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
   • Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
   • Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
   • Respond to customer enquiries by phone/in person with knowledge of stock.
   • Monitor store security and assist with layout/planning to attract customers (e.g., window and merchandise displays) and ensure attractiveness of the store.
   • Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
   • Assist with donation turnover, replenish inventory on the sales floor and remove inventory as directed.
   • Handle merchandise safely and in a organized manner; assist in stock rotation; recycle textiles and place metal recycling appropriately.
   • Assist donors with contributions, unload donations and place stock in the appropriate location; ensure proper sorting and processing of goods and pricing per policy.
   • Perform other duties as required.
2. Health and Safety
   • Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spills, no obstacles inside/outside the store).
   • Maintain an attractive, organized and safe appearance of the store; tidy shelves, clean, sweep, dust, and mop as necessary; rotate cleaning of common areas.
   • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
   • Perform other work-related duties as assigned.

Relationships

Critical Relationship Management: Clarification of Information. Conducts Routine Interactions.

Internal: Store Manager, Corps Officer(s), volunteers, staff
External: Guests, vendors

Managerial / Technical Responsibilities

Reports directly to the Store Manager. Direct reports: None.

Financial and Material Management

• Moderate material responsibilities.
• Uses or maintains organizational assets per guidelines.
• Does not process financial transactions; no budget responsibilities.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement and code of conduct.

Working Conditions

• This is a permanent part-time position.
• Work schedule may vary week to week and include weekdays and/or Saturdays.
• Ability to stand for long periods; frequent twisting, bending, crouching, and reaching; ability to lift/move up to 30 pounds.
• Follow universal precautions and wear gloves when working with unknown contents as required.

Education, Experience and Qualifications

Willingness to develop an understanding and support for The Salvation Army’s mission and purpose in Canada and its implications related to position responsibilities. Comply with OH&S Act and health and safety policies and procedures. Alternative combinations of education and experience may be considered.

Education, Qualifications and Certifications

• Completion of some high school coursework or equivalent; alternative combinations of education and experience may be considered.

Experience and Knowledge

• A few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required; experience with cash registers and related processes (bank deposits, summary reports, etc.).
• Product brand awareness is an asset; experience in a computerized environment.

Skills and Capabilities

• Attention to detail; self-motivated and disciplined.
• Ability to work independently and as part of a cooperative team.
• Excellent interpersonal and oral communication skills.
• Physically capable of lifting/carrying up to 29 lbs frequently without assistance (bending, twisting, pulling, pushing).

Ability to undergo applicable screening and background checks satisfactory to The Salvation Army, in its sole discretion.

Location

This job posting is for Langford Thrift Store located at 777 Goldstream Avenue, Langford, BC V9B 2X4

Compensation

The target hiring range for this position is $17.85 to $19.69 with a maximum of $23.63.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will discuss this with you.

EEO Notice

This job posting and Talentify are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.