Staff Design Operations

Lightspeed Commerce; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading commerce platform provider in Toronto seeks a Staff Design Operations professional to enhance design workflows and operational excellence. The role involves strategic leadership, optimizing team collaboration, and implementing innovative technologies. Candidates should have at least 7 years of experience in UX Design or a related field, with a strong understanding of agile working environments. This position offers a flexible work environment, opportunities for career growth, and comprehensive benefits to support employee well-being.

Benefits

Flexible paid time off

Remote work policies

Health and wellness credit

Career-defining opportunities

Equity options

Training opportunities

Qualifications

• At least 7 years of industry experience in UX Design or related fields.
• Deep understanding of collaboration in agile environments.
• Hands‑on experience implementing programs such as Dual Track Agile.
• Self‑motivated with excellent organizational skills and attention to detail.
• Exceptional interpersonal and communication abilities.

Responsibilities

• Shape and drive the global vision for operational excellence.
• Establish and scale programs that elevate the design practice.
• Identify challenges within workflows and propose improvements.
• Research and implement innovative technologies to enhance collaboration.
• Create scalable playbooks and documentation for consistent practices.

Skills

UX Design

Organizational skills

Interpersonal communication

AI tooling expertise

Tools

Jira

Figma

Miro

Monday

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Staff Design Operations to join our Design Operations team in Canada focusing on supporting our Retail product vertical. Scaling design effectively relies on trust, partnership, and collaboration—and that’s where you come in. You'll help the team focus on designing and shipping great products, while maintaining a high bar for quality. This role is key to shaping strategy, streamlining execution, and evolving our operational practices to support a modern, high-performing design organization.

You will be reporting to the Director of Design Operations and will work closely with Design and Product Leadership to develop strategies, optimize workflows, and enable the team to do their best work.

What you’ll be doing:

• Leading strategy and execution: Shape and drive the global vision for operational excellence, ensuring that workflows, tools, and systems support a high-performing, scalable design organization. Partner cross-functionally to align on shared strategies that streamline the entire design lifecycle—from concept to launch.
• Building scalable programs: Establish and scale programs that elevate the design practice such as developing training, onboarding, and standardizing methodologies, with the ability to scope and prioritize projects independently.
• Driving operational excellence: Identify challenges within workflows, propose improvements, and implement solutions that increase efficiency, minimize bottlenecks, and deliver quality results. For example Agile improvements, AI/Design best practices and hiring guidelines for managers
• Optimizing tools: Research, advocate for and implement innovative technologies (including AI) to enhance collaboration and productivity ensuring the team is at the forefront of the industry
• Documenting best practices: Create scalable playbooks, templates, and process documentation that align teams, encourage consistent practices, and drive efficiency.
• Defining success and impact: Develop impact measurements for design with high-level of fidelity and feasibility, while identifying levers to socialize the impact of design
• Shaping team culture and growth: Foster a positive and inclusive culture, surfacing feedback to ensure morale stays high

What you need to bring:

• Experience: At least 7 years of industry experience in UX Design or related fields, with a proven ability to influence culture in large matrix organizations
• Operational knowledge: Deep understanding of how product, engineering and design teams collaborate within agile environments.
• Strategic mindset: Hands‑on experience implementing programs (e.g., Dual Track Agile) and scaling operations effectively.
• Organized and proactive: Self‑motivated with excellent organizational skills, a commitment to quality, and strong attention to detail.
• Communication skills: Exceptional interpersonal and communication abilities to build and maintain relationships across teams.
• Tech proficiency: Expertise in AI tooling and collaboration software (Jira, Figma, Miro, Monday).

Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career‑defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

#LI-DS1

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed Culture

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed is proud equal opportunity employer and commits to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.