Sr UX Designer-TI-250925

emergiTEL Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a Senior UX Designer to lead user-centered design activities for digital products. This role requires collaboration across teams to develop innovative solutions and a minimum of 3 years of UX design experience. Proficiency in Figma and a strong background in service design are essential. Excellent communication and strategic thinking skills are also required.

Qualifications

• Minimum of 3 years of experience in UX Design.
• Advanced proficiency in user-centered design principles.
• Ability to translate business objectives into actionable insights.

Responsibilities

• Lead end-to-end UX design activities for digital products.
• Collaborate to develop service blueprints and customer journey maps.
• Conduct user research and usability testing.

Skills

User-centered design principles

Service design methodologies

Strategic thinking

Collaboration

Communication

Figma

Facilitation tools

Education

Bachelor's degree in Human-Computer Interaction, Psychology, Design

Tools

Figma

Fijam

Job description

Job Description

Sr UX Designer - Org Experience

About the Role

As a Senior UX Designer on the Org Experience team, you will play a crucial role in helping our journey management team shape user-centred solutions across multiple services, and our reporting product experience team discover, define and deliver innovative digital experiences for our customers.

Key Responsibilities

• Lead end-to-end UX design activities for digital products and services, from discovery to delivery across multiple projects, ensuring consistency and alignment with program goals.
• Collaborate with service designers and strategists to develop comprehensive service blueprints and customer journey maps to identify opportunities for improvement and innovation
• Develop and implement UX strategies aligned with business goals and user needs
• Facilitate workshops and stakeholder engagement to co-design solutions, gather insights, and align on key experience priorities.
• Lead aspects of discovery for complex problems: conduct and oversee user research, usability testing, and data analysis to inform design decisions
• Create and manage the development of prototypes, wireframes, service blueprints and other UX deliverables to communicate concepts and validate solutions.
• Collaborate closely with research, design, product, engineering, and business stakeholders to translate insights into actionable solutions and help develop roadmap themes.
• Own the quality of the experience: Ensure design consistency and adherence to brand guidelines across all products, with the support of design leads.
• Contribute to design governance and process frameworks to ensure quality and scalability across projects.
• Mentor junior designers and contribute to the development of design standards and best practices

Required Skills and Qualifications

• Proven Experience: Minimum of 3 years of experience in UX Design
• UX Design: Advanced proficiency in user-centered design principles and methodologies
• Service Design: knowledge of customer journey mapping and service blueprinting methodologies
• Strategic thinking: Ability to translate business objectives and research findings into actionable insights for design, service and product strategy.
• Leadership: Ability to shape and lead UX design activities independently
• Collaboration: Excellent interpersonal skills with the ability to work effectively with cross-functional teams.
• Communication: Strong verbal and written communication skills; strong facilitation skills, comfortable presenting to various levels of stakeholders
• Tools Proficiency: Proficiency in Figma, Fijam & facilitation tools
• Education: Bachelor\'s degree in Human-Computer Interaction, Psychology, Design, or a related field. Equivalent experience will also be considered.