Senior Revenue Systems Analyst

COMPASS GROUP CANADA; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A global foodservice company in Toronto is seeking a Senior Revenue Systems Analyst to optimize revenue systems and customer success operations. This role involves implementing Salesforce, analyzing business needs, and improving operational efficiency. Candidates should have a bachelor's degree in a relevant field, along with substantial experience in revenue systems and Salesforce administration. The position offers a hybrid work model with competitive compensation, including bonuses and vacation time.

Benefits

Bonus Eligible

4 Weeks Vacation

Qualifications

• 4+ years of experience in revenue systems or related roles.
• 2+ years of Salesforce administration experience.
• Strong understanding of system integrations and data structures.

Responsibilities

• Support the implementation and maintenance of Salesforce platform.
• Gather business and technical needs from stakeholders.
• Perform quality assurance testing and maintain data quality.

Skills

Salesforce administration

Cross-functional collaboration

Problem-solving skills

Stakeholder management

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Salesforce

JIRA

Job description

About Compass Digital

Compass Group Canada is part of a global foodservice and support services company. Compass Digital is the digital and technology arm of Compass Group North America, focusing on technology products and services that enhance guest experiences in hospitality. Compass Digital supports technology and innovation across North America with teams that include user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers.

About the Role

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital serves Business & Industry, Education, and Healthcare markets, powering digital in the hospitality experience and ensuring touchpoints are optimized for guest satisfaction while leveraging data for additional outcomes. We are fully integrated into Compass Group, serving its clients through scalable, cutting-edge technologies and solutions.

• Position Title: Senior Revenue Systems Analyst
• Salary: 100,000.00 - 120,000.00
• Bonus Eligible, 4 Weeks Vacation and more!
• Employment Type: Full Time, Permanent
• Hybrid: 3 Days in Office - Toronto/ Mississauga

In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.

Job Summary

We are seeking a Senior Revenue Systems Analyst to help scale and optimize our unique sales and customer success operations through best-in-class systems, data, and processes. In this role, you will be responsible for analyzing, designing, and implementing revenue system solutions (Salesforce, RCA, and more), while partnering closely with Sales, Customer Success, Marketing Operations, and Product teams. You will translate business needs into scalable systems, improve operational efficiency, enable end users through documentation and training, and ensure data integrity to support growth and decision-making. This is a hands-on, cross-functional role for someone who enjoys building, optimizing, and continuously improving GTM systems.

We’d ask you to perform the following:

• Support the implementation, configuration, testing, support, maintenance, and improvement of our Salesforce platform and integrations with other business systems and tools.
• Gather and analyze business and technical needs from the pre-sales and success teams and stakeholders. Identify workflow improvements and enhancements to improve user experience and system efficiency.
• Perform quality assurance testing and maintain high levels of data quality in the system by conducting regular data cleanup and troubleshooting discrepancies. Generate reports and dashboards to track performance metrics.
• Document system configuration and administrative processes, develop process flows, SOPs and other documentation.
• User training and support: Develop user documentation, training materials, and conduct user training sessions on tools, processes, and best practices to maximize productivity.
• Cross-functional collaboration: Collaborate with internal developers, external consultants, and cross-functional teams to deliver solutions. Partner with sales, customer success, marketing operations, and other departments to ensure smooth operations and achieve organizational goals.
• Keep up to date with Salesforce and other system releases and best practices to inform and recommend system improvements.
• Assist or participate in projects aimed at improving revenue operations, including process improvements and technology implementations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
• 4+ years of experience in revenue systems, automation, and cross-functional business analysis or related roles, preferably within a technology or SaaS environment.
• 2+ years of Salesforce administration experience.
• Strong and hands-on administrator skills with Salesforce (including Sales and Revenue Cloud); basic knowledge of SOQL and SOSL.
• Strong understanding of system integrations, data structures, and business process design.
• Skilled in documentation, technical specifications, and creating user-facing training materials and guides; detail-oriented and organized documentation.
• Excellent stakeholder management, verbal and written communication skills; ability to explain technical concepts to diverse audiences.
• Natural curiosity and strong problem-solving skills with a proactive approach to identifying issues and implementing solutions.
• Highly organized self-starter with the ability to take ownership, work independently, and influence across teams.
• Familiarity with software development lifecycle and JIRA.

Equity, Diversity and Accommodation

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or accommodation needs.

For accommodation requests during the hiring process, please contact [e-mail] for further information.