Sr Pega Developer

Scotiabank; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading bank in the Americas is seeking an Intake team Pega Developer to improve the Canadian Contact Center Platform. This role involves technical design, mentoring internal developers, and ensuring compliance with data governance. Candidates should have at least 5 years of experience in Pega Integration and a bachelor's degree in a related field. This position offers a competitive rewards program and a commitment to diversity and inclusion.

Benefits

Upskilling through online courses

Competitive rewards program including bonus

Flexible vacation

Personal and sick days

Dynamic work environment

Qualifications

• 5+ years of experience in Pega Integration, UI, and Customer Service.
• Familiarity with data flows and REST APIs.
• Proven experience in designing real-time solutions in a financial services environment.

Responsibilities

• Lead the technical design and implementation of changes to the platform.
• Architect and optimize customer service experience.
• Guide development of enhancements across various areas.

Skills

Pega Integration

User Interface (UI)

Customer Service

Data flows

REST APIs

Real-time orchestration

Education

Bachelor’s degree in computer science or related field

Pega certification at CSSA level

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

As an Intake team Pega Developer, the incumbent will work closely with the Senior Lead Solutions Architect on the Intake team.

In this role you will:

• Lead the technical design and implementation of changes to the Canadian Contact Center Platform.
• Architect and optimise CEC experience.
• Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.
• Lead impact reviews around planned programs / initiatives.
• Collaborate with areas that interface with our platform.
• Define and enforce best practices including coding standards and guard rail score alignment.
• Mentor internal Pega developers and contract teams, fostering a culture of innovation, accountability and continuous improvement.
• Drive experimentation and optimisation through proof of concepts and other means.
• Ensure compliance with data governance, privacy regulations and responsible AI standards.
• Maintain system protocols and documentation to support operational excellence and risk management.
• Champion cross‑functional collaboration and influence strategic decisions across initiatives.

Do you have the skills that will enable you to succeed in this role?

• 5+ years of experience in Pega Integration, UI and Customer Service.
• Strong understanding of Scotiabank’s Customer Experience Center platform is preferred.
• Extensive banking experience focused on Credit Card Processing.
• Bachelor’s degree in computer science, computer engineering or related field required.
• Pega certification at CSSA level is a must.
• Familiarity with data flows, REST APIs and real‑time orchestration.
• Proven experience in designing and deploying real‑time solutions in a financial services environment.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – we strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem – free tea & coffee, universal washrooms, and space for team collaboration.
• Community Engagement – opportunities for community engagement & belonging with our various programs.

Location

Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.