Sr Field Service Technician (Ontario Canada)

OSI Systems; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions company is seeking a Senior Field Service Technician based in Ontario, Canada. This role involves troubleshooting, installation, and maintenance of mobile x-ray units. Candidates should have strong technical expertise, customer service skills, and be bilingual in English and French. The position also includes training clients on proper equipment usage and ensuring customer satisfaction. Competitive salary and benefits offered.

Qualifications

• 6+ years’ experience in related field preferred.
• Ability to interpret technical drawings, blueprints, and schematics.
• Knowledge of X-ray imaging security systems is a plus.

Responsibilities

• Conduct maintenance, repair, installation, and diagnosis of mobile x-ray units.
• Provides troubleshooting support to customers.
• Acts as a liaison between customer and company for quality feedback.

Skills

Technical expertise

Customer service skills

Troubleshooting

Communication in English and French

Education

Associate’s degree or above in Electronics or technical field

High School Diploma

Job description

Overview

We are currently seeking a Senior Field Service Technician to be part of our fast paced and quality focused team. The candidate for this position will need to be based out of Ontario, Canada.

Responsibilities

A Sr. Field Service Technician (Sr. FST) with Rapiscan has the primary responsibility of ensuring the users of Rapiscan’s equipment are satisfied with its performance. This is a senior field level position that will require enhanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position will also be relied upon to assist FSE I, FSE II & Senior FSE’s with troubleshooting and diagnostic skills, as well as making recommendations to management with regard to system performance, enhancements and general health and safety.

This position has additional reporting requirements of system status, to include Uptime Availability, Mean Time to Repair as well as review of Logistics plans in regards to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement requirements. It is expected that 70% to 80% of the time will be spent providing field repair and maintenance while the other 20% to 30% will be spent supporting the other FSEs, working with clients and the Billerica/Stoke offices to enhance equipment availability, service revenues, reporting, and supporting Sales and Marketing activities.

This position requires an individual who is able to resolve complex client issues through technical expertise and superior client handling skills. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. A Sr. FST will be expected to train and assist other FSE I’s. FSE II’s & SFSE’s, plus provide corrective action recommendations to Technical Support, Manufacturing and Engineering. Other duties as required or directed.

Position is based out of Ontario, Canada. Must be able to communicate clearly in (written and spoken) in English and French (Mandatory).

• Maintenance, repair, installation and diagnosis of mobile x-ray units to component level at various customer sites.
• Provides problem resolution and troubleshooting to customers.
• Installs equipment at customer's location. Repairs equipment as required.
• Acts as liaison between customer and company providing feedback regarding quality and customer satisfaction.
• Determines best method to resolve problems ensuring customer satisfaction.
• Provides customers with knowledge and training of proper usage of equipment. Must be able to complete paperwork such as service reports, radiation surveys, parts requisitions, expense reports, etc. on time and error-free.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate’s degree or above in Electronics or another technical related field highly desired.
• High School Diploma required
• 6 + years’ experience in related field preferred.
• Ability to interpret technical drawings, blueprints and schematics. Solid customer service skills needed.
• Ability to communicate clearly in (written and spoken) in English and French (Mandatory).
• Knowledge of X-ray imaging security systems aplus.
• Ability to lift/push up to 50 lbs. on a frequent basis.
• Ability to lift/push 50 or more lbs. with assistance on an occasional basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job