Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

ServiceNow; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced consultant in Vancouver. The role requires at least 8 years of experience in HR and Legal operations, with a focus on utilizing ServiceNow products. Candidates must be Canadian citizens and hold relevant ServiceNow certifications. Responsibilities include leading workshops, drafting documentation, and supporting customer testing. This position offers career advancement opportunities and a collaborative work environment.

Qualifications

• Must be a Canadian Citizen with the ability to obtain and maintain a Canadian security clearance.
• At least 8+ years of consulting experience in HR, Workplace/Facility, and Legal operations/technology.
• Must hold relevant ServiceNow certifications such as Certified System Administrator and HR Professional Suite Certification.
• Excellent communication skills, both written and verbal, with strong presentation abilities.

Responsibilities

• Serve as a process expert for HR, Workplace/Facility, and/or Legal departments utilizing ServiceNow products.
• Lead workshops for process definition, re-engineering, and improvement with key customer stakeholders.
• Draft user stories and acceptance criteria while guiding customers through the documentation process.
• Support customer unit and user-acceptance testing throughout project engagements.
• Prepare customer-facing deliverables focused on process improvements.

Job description

Employer Industry: Technology Solutions Provider

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Up to 50% travel annually based on customer needs
• Supportive and collaborative work environment
• Chance to work with innovative AI-enhanced technology
• Engage with a diverse range of global clients, including 85% of the Fortune 500

What to Expect (Job Responsibilities)

• Serve as a process expert for HR, Workplace/Facility, and/or Legal departments utilizing ServiceNow products
• Lead workshops for process definition, re‑engineering, and improvement with key customer stakeholders
• Draft user stories and acceptance criteria while guiding customers through the documentation process
• Support customer unit and user‑acceptance testing throughout project engagements
• Prepare customer‑facing deliverables focused on process improvements

What is Required (Qualifications)

• Must be a Canadian Citizen with the ability to obtain and maintain a Canadian security clearance
• At least 8+ years of consulting experience in HR, Workplace/Facility, and Legal operations/technology
• Must hold relevant ServiceNow certifications such as Certified System Administrator and HR Professional Suite Certification
• Demonstrated ability to influence and consult within HR and Legal organizations
• Excellent communication skills, both written and verbal, with strong presentation abilities

How to Stand Out (Preferred Qualifications)

• Experience with leading HR, IWMS, and/or Legal systems such as Workday, SAP SuccessFactors, or Oracle
• Proven experience in converting business requirements into configuration requirements using Agile methodologies
• Experience in providing Knowledge-Centered Service/Support
• Strong interpersonal skills with a customer‑centric attitude
• Ability to manage multiple complex projects simultaneously