Specialized IT Technician

EBC Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider based in Toronto is seeking an experienced IT Technician to provide full IT support for a site with approximately 100 users. The ideal candidate will have strong technical expertise in Microsoft technologies and network administration. Responsibilities include diagnosing issues, managing inventory, and contributing to the continuous improvement of IT services. A government security clearance is required, along with residency in Canada for at least 10 years.

Benefits

4 weeks of annual vacation

Comprehensive insurance plan

Corporate clothing program

Group RRSP with employer contributions

Instant access to a virtual doctor

Training and professional development programs

Employee Assistance Program (EAP)

Qualifications

• Proficiency in Microsoft technologies including Microsoft 365 and Active Directory.
• Experience with Cisco, Fortinet, and Palo Alto products.
• Strong technical expertise with a minimum of 10 years of experience.

Responsibilities

• Provide full IT support for a site with approximately 100 users.
• Act as a resource for technical support to site users and business partners.
• Manage inventory and produce inventory reports as needed.

Skills

IT Experience

Network Administration

Active Directory

LAN

Computer Networking

Computer Skills

Windows

Remote Access Software

Help Desk

IT Support

Operating Systems

Troubleshooting

Job description

The Technological Solutions and Innovations Department is a leading connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security customer service quality efficiency reliability and continuous improvement.

From IT asset management and problem-solving through innovative technological solutions to project optimization building and infrastructure data modeling and development support our professionals leverage the best tools to ensure every initiative is a success.

Come build the world with us!

Reporting to the IT Squad Service Manager the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues leveraging a broad understanding of EBCs business domains.

More specifically the responsibilities include:

• Provide full IT support (Helpdesk and Infrastructure) for a site with approximately 100 users.
• Participate in a project lasting about 4 years.
• Coordinate and ensure that services are delivered professionally and in a friendly manner while maintaining a positive work environment.
• Act as a resource for technical support to site users and business partners.
• Diagnose analyze document investigate and/or resolve issues independently demonstrating strong problem-solving skills (Workstations Printers Network Infrastructure).
• Manage inventory and produce inventory reports as needed.
• Contribute to optimizing operational processes and support continuous improvement of IT services for EBC construction sites and operations.
• Actively research new partners to improve operational reach for remote sites.
• Serve as a technology advisor to implement new solutions that enhance site infrastructure.
• Perform any other related tasks.

The position requires the candidate to obtain a government security clearance in order to maintain employment.

• Must have resided in Canada for at least 10 years or hold Canadian permanent resident status.
• No criminal record.
• No history of bankruptcy.

Advanced technical skills:

• Proficiency in Microsoft technologies including:
  • Microsoft 365 (Azure Entra ID etc.)
  • Active Directory (on-premises environment)
• Experience with Cisco Fortinet and Palo Alto products.
• Strong technical expertise with a minimum of 10 years of experience.
• Mastery of the Office 365 environment (Microsoft AD Microsoft Azure & Intune).
• Expertise in network environments (Unifi products).

Profil

• Strong focus on results; adherence to deadlines financial objectives and service level commitments; sense of overall responsibility.
• Excellent communication and presentation skills.
• Strong problem‑solving abilities.
• Ability to manage priorities and handle stress effectively.
• Highly autonomous collaborative and customer‑oriented.
• Customer focus: strong desire to meet client needs.

Informations contractuelles

• 4 weeks of annual vacation
• Comprehensive modular group insurance plan starting on your first day
• Corporate clothing program upon hire
• Group RRSP with employer contributions through a Deferred Profit Sharing Plan (DPSP)
• Instant access to a virtual doctor (telemedicine) 24/7
• Training and professional development programs
• Employee Assistance Program (EAP)

Required Skills:

Strong focus on results; adherence to deadlines financial objectives and service level commitments; sense of overall responsibility. Excellent communication and presentation skills. Strong problem‑solving abilities. Ability to manage priorities and handle stress effectively. Highly autonomous collaborative and customer‑oriented. Customer focus: strong desire to meet client needs.

Key Skills
IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting