Spécialiste des certifications - Certification Specialist

Total System Services; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading payment solutions company is seeking a Technical Support Specialist to provide support for new products and integrations. The role involves preparing customized POS test scripts, coordinating testing, and acting as a subject matter expert. Candidates should possess a High School diploma and 1-3 years of related experience. Bilingual proficiency in French and English is mandatory. This position offers a remote working option within the Greater Toronto Area and a salary up to $50,000/year, along with comprehensive benefits.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Qualifications

• 1-3 years of experience in a similar role.
• Ability to follow company policies and procedures.
• Knowledge of credit cards and Interac operation rules is an asset.

Responsibilities

• Provide technical support regarding new products and integrations.
• Prepare customized POS test scripts and verify results.
• Act as Subject Matter Expert for new certifications.

Skills

Bilingual (French/English)

Excellent communication skills

Problem-solving skills

Education

High School diploma

Job description

Why consider this job opportunity

• Salary up to $50,000/year
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with cutting‑edge payment technology and solutions
• Remote position available, with a requirement to be based in the Greater Toronto Area for easy access to business locations

What to Expect (Job Responsibilities)

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare customized POS test scripts for each solution and verify results from test execution
• Act as a Subject Matter Expert for new certifications and assist external developers in fixing variances
• Develop and manage relationships with POS developers, third‑party processors, and other business areas
• Coordinate testing with partner companies to implement quality assurance procedures before the actual deployment of the POS system

What is Required (Qualifications)

• High School diploma and 1-3 years of experience in a similar role
• Bilingual (French/English) is required
• Ability to follow company policies and procedures to ensure consistency
• Excellent communication and writing skills for clear specifications and reports
• Knowledge of credit cards (Visa, Mastercard, AMEX, etc.) and Interac operation rules is an asset

How to Stand Out (Preferred Qualifications)

• Knowledge of Tandem and Base‑24
• Strong problem‑solving and investigation skills
• Ability to manage multiple activities of varying complexity under time constraints
• Willingness to take ownership of work and continuously improve performance