Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization located in Halifax is seeking a bilingual candidate fluent in French and English for a role providing high-quality clinical support. Responsibilities include managing patient inquiries, reporting adverse events, and assisting with patient services. Ideal candidates will have at least 1 year of experience in pharmacy or customer service and the ability to work flexible shifts. This position offers a chance for growth within a supportive environment.

Benefits

Comprehensive training

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, nursing, or customer service.
• Ability to work rotating shifts from 9am to 9pm AST, Monday to Friday.
• Experience in a call center or healthcare customer service environment is a plus.

Responsibilities

• Provide high-quality clinical support to patients and healthcare providers.
• Manage inbound calls and inquiries adhering to established policies.
• Report adverse events and ensure compliance with requirements.
• Assist with financial means testing and coordinate patient services.
• Participate in team meetings and contribute to service improvement.

Skills

Fluent in French

Fluent in English

Proficiency in Spanish

Strong communication skills

Attention to detail

Ability to handle high volume of requests

Education

University degree or diploma

Tools

Excel

Word

Outlook

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient outcomes and healthcare quality
• Bilingual role requiring fluency in French and English, with Spanish as a plus
• Comprehensive training and continuous education sessions

What to Expect (Job Responsibilities):

• Provide high-quality clinical support to patients and healthcare providers via phone, email, and web
• Manage inbound calls and inquiries while adhering to established policies and procedures
• Report adverse events and ensure compliance with pharmaceutical manufacturer requirements
• Assist with financial means testing and coordinate patient services for optimal outcomes
• Participate in team meetings and contribute to continuous improvement of service delivery

What is Required (Qualifications):

• Fluently bilingual in French and English; proficiency in Spanish is an asset
• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or a call center
• Ability to work rotating shifts from 9am to 9pm AST, Monday to Friday
• Strong communication skills and attention to detail with the ability to handle a high volume of requests
• Proficiency in basic computer programs and software tools (such as Excel, Word, and Outlook)

How to Stand Out (Preferred Qualifications):

• Knowledge of health insurance, reimbursement navigation, and pharmacy transactions
• A university degree or diploma considered an asset
• Experience in a call center or customer service environment within the healthcare sector
• Ability to identify opportunities for personal and service improvement and recommend solutions

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.