Specialist Digital Project Support

Hispanic Alliance for Career Enhancement; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A utility provider in Toronto is seeking a Project Support Specialist to lead technology-related projects within Customer Care Operations. The ideal candidate will have significant experience in customer care and project management, advocating for optimal customer experiences. This role offers a flexible work environment and promotes work-life balance with competitive benefits.

Benefits

Flexible work schedule

Competitive benefits and pension plan

Generous time off

Qualifications

• Minimum 5 years of Customer Care experience in the utility sector or related field.
• 5+ years experience working with technology professionals on projects.
• Experience as a Product Owner or similar role in digital product management.

Responsibilities

• Provide business leadership on technology-related projects within Customer Care Operations.
• Advocate for optimal customer experience principles.
• Gather project requirements based on customer needs and business objectives.

Skills

Customer Care experience

Project management

Leadership

Interpersonal skills

Education

Degree in Business, Engineering, IT, Accounting or Economics

Tools

SAP S4 HANA

Job description

Posting End Date: October 03, 2025

Employee Type: Regular-Full time

Union/Non: This is a non-union position

This role will provide business leadership and project management support on technology-related projects within Customer Care Operations, including making decisions, and performing project tasks such as writing business requirements, preparing business cases, generating project plans and approving project scope. The Specialist, Project Support will advocate for an optimized customer experience and ensure it is embedded into the delivery. Collaborate closely with project leadership teams to ensure successful project delivery, emphasizing business value, accurate business testing execution, OCM or relevant experience planning, implementation, and support.

What You Will Do

• Provide business leadership on technology-related projects within Customer Care Operations, including making decisions, and performing project tasks such as writing business requirements, preparing business cases, generating project plans and approving project scope.
• Advocate for optimal customer experience principles and ensure these are incorporated into solutions.
• Work closely with project leadership teams to ensure successful project delivery, focusing on business cases, business requirements, business testing execution, OCM planning, implementation, and support.
• Define and communicate the product vision and strategy to partners.
• Gather Customer Care Operations partner project requirements based on customer needs, market trends, and business objectives.
• Present results, insights, requirements, and designs in a compelling way to leadership and partner teams.

Who You Are

• You have a degree in Business, Engineering, Information Technology, Accounting or Economics, (or equivalent work experience).
• You possess 5+ years of Customer Care experience in the utility sector or related experience.
• You have 5+ years of experience working closely with technology professionals on projects in the utility sector.
• You have experience as a Product Owner or in a similar role in digital product management.
• Understanding of Enbridge Gas customer digital channels - IVR, Chatbot, and My Account web portal and mobile apps.
• You possess strong leadership, innovative, team-focused, and interpersonal skills.

Preferred: Experience with SAP S4 HANA & Project management certification

Apply today, we'd love to hear from you!

We are progressive, offer flexibility, opportunities for growth, work life balance, competitive benefits and pension plan, and generous time off.

Flex Work

Enbridge provides flexible workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #joinourteam #LI-Hybrid.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com