Specialist Customer Connect

FCT; Oakville; Hybrid; CAD 57,000 - 70,000; Full time

Job summary

A leading title insurance provider in Ontario is seeking a Customer Connect Specialist to provide technology support for internal and external customers. You will handle a high volume of service requests with professionalism while educating clients on processes and products. Strong communication skills and a background in customer service are essential. A hybrid work model is offered and the compensation ranges from CAD 57,200 to CAD 70,000.

Benefits

Comprehensive benefits including EFAP

Group retirement savings plan with company match

Paid holidays and generously paid time off

Hybrid work arrangements

Paid volunteer opportunities

Employee recognition programs

Potential for performance-based incentives

Opportunity to participate in stock purchase plan

Qualifications

• Minimum of 2 years Customer Service experience.
• Strong communication skills (verbal and written).
• Effective time management skills, able to work under pressure.
• Knowledge of title insurance and financial services beneficial.
• Strong technical skills and ability to grasp new concepts.

Responsibilities

• Ensure optimum servicing to client base by handling inbound requests.
• Communicate with internal/external customers professionally.
• Educate customers on processes and products offered.
• Monitor systems to ensure all inquiries are processed.

Skills

Customer Service experience

Strong communication skills

Effective time management

Knowledge of title insurance

Technical skills

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

The Customer Connect Specialist provides enterprise‑wide technology support to both internal and external customers acting as a central point of contact for system access issues, platform navigation, and trouble shooting. In your role you will act as the SME in order to ensure that transactions close smoothly and in time.

Here’s how you’ll contribute

• Ensure optimum servicing to our client base by handling a high volume of inbound requests/calls for service in a friendly and professional manner.
• Communicate with internal/external customers via multiple mediums with accuracy and professionalism. Assisting with navigational and technical support inquiries.
• Educate customers on processes, ordering platforms and the various products FCT offers.
• Monitor inboxes and systems to ensure all inquiries and activations are processed within SLA.

Here’s what you’ll bring

• Minimum of 2 years Customer Service experience
• Strong communication skills (verbal and written).
• Effective time management skills, able to work under pressure and manage competing deliverables.
• Knowledge of title insurance, mortgages and/or financial services and business are beneficial to understanding the industry we work in.
• Strong technical skills and ability to grasp new concepts quickly – we support various programs and portals.
• Experience and understanding of FCT systems would be beneficial

Total Direct Compensation: 57,200 - 70,000

Any pay range is in $CAD

Here’s what sets us apart

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.