Specialist, Business Process

EPIC Information Solutions Inc.; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading business solutions provider in Ontario seeks a Business Process professional to support a Security Program. This role involves developing processes, defining KPIs, and collaborating with diverse stakeholders. The ideal candidate has over 5 years of experience in business processes, strong analytical and communication skills, and is proficient in MS Office and Visio. A hybrid work arrangement is provided, and applicants must be located in Canada.

Benefits

Medical, dental, and vision benefits

35% discount on services

Flexible work hours

Qualifications

• Minimum 5 years of experience as a Business Process professional.
• Proven ability to lead and influence others.
• Fluency in English is essential; bilingualism preferred.

Responsibilities

• Develop a deep understanding of existing environment and business requirements.
• Collaborate with BBM and CorpSec for process alignment.
• Define KPIs to measure process health.

Skills

Analytical skills

Collaboration

Communication skills

Technical skills

Organizational skills

Education

Certification in Business Process (e.g., CBAP)

Tools

MS Office

MS Visio

Job description

Summary

As a Business Process representing Bell Business Markets (BBM), you will be a core team member supporting a critical Security Program in collaboration with BBM and Corporate Security. You will analyze the existing environment and business needs to develop both interim (Temporary Mode of Operation) and long-term (Future Mode of Operation) processes. These processes will encompass workflows, step-by-step actions, and associated templates. Furthermore, you will contribute to defining Key Performance Indicators (KPIs) to monitor and report on process health, ensuring optimal performance.

This role requires exceptional analytical, collaborative, and communication skills to translate business requirements using industry-standard Business Process practices. You will work with diverse stakeholders across the business and should be prepared to showcase examples of processes you\'ve developed to meet defined business needs.

Key Responsibilities

• Develop a deep understanding of the existing environment and business requirements.
• Acquire comprehensive knowledge of all lines of business relevant to the business requirements.
• Clearly define temporary and future processes to support business requirements, including RACI matrices, workflows, step actions, and templates.
• Collaborate regularly with the BBM/CorpSec CSP core team for feedback and alignment on processes.
• Collaborate regularly with cross-functional lines of business to gather input and ensure alignment on processes.
• Contribute to the definition of KPIs to measure and report on the health of developed processes.
• Create a work-back plan outlining deliverables and timelines for defining and aligning on processes.
• Identify potential risks, propose mitigations, and escalate roadblocks to the BBM CSP Program Manager.
• Provide regular status updates to the BBM CSP Program Manager.
• Participate in management calls as needed to review processes.
• Complete weekly time reporting on BA activities.
• Produce final documents in both English and French.

Critical Qualifications

• Minimum 5 years of experience as a Business Process professional.
• Strong analytical and technical skills.
• Conceptual thinking and creative problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Proven ability to lead and influence others.
• Professional work ethic, strong interpersonal, and organizational skills.
• Excellent collaboration and negotiation skills.
• Adaptability and the ability to thrive in a rapidly evolving environment.
• Advanced proficiency in MS Office, particularly MS Excel and MS PowerPoint.
• Advanced proficiency in MS Visio with a strong ability to create process diagrams.
• Demonstrated ability to deliver results with strengths in:
  • Organizational skills
  • Ability to work independently

Preferred Qualifications

• Certification or recognized training in Business Process (e.g., CBAP).
• Previous experience in the Security domain.
• Experience in developing requirements for business processes and systems integration projects.
• Fluency in English is essential; bilingualism (French & English) is highly preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular Term - Full Time

Job Location: Canada: Quebec: Montreal; Canada: Ontario: Ottawa; Canada: Ontario: Toronto

Work Arrangement: Hybrid

Application Deadline: 09/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Bell offers flexible work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We offer a comprehensive compensation package with medical, dental, vision and mental health benefits, a 35% discount on services, and exclusive offers from partners. We are committed to an inclusive and accessible workplace. We encourage accommodations during hiring. For confidential inquiries, email [e-mail]. If you have questions or feedback regarding accessibility, complete the Accessibility feedback form or visit our Accessibility page.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada\'s Top 100 Employers.