Spa Treatment Manager

AccorHotel; Banff; On-site; CAD 70,000 - 72,000; Full time

Job summary

A luxury hotel chain located in Canada is seeking a Treatment Manager for its renowned spa. The ideal candidate will have leadership experience in a spa or hospitality setting and at least three years as an Aesthetician or Massage Therapist. Responsibilities include managing spa operations, training staff, and ensuring excellent service delivery. The position offers a competitive salary of $70,000 - $72,000 annually along with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Subsidized staff accommodation

Employee discounts on amenities

Qualifications

• Minimum 2 years leadership experience in a spa or hospitality setting.
• Minimum 3 years experience as an Aesthetician, Massage Therapist or Body Technician.
• Proficient in written and verbal communication.

Responsibilities

• Hires, trains, and manages spa colleagues.
• Oversees daily spa operations for cost-effective service.
• Resolving guest concerns and maintaining service standards.

Skills

Leadership experience

Conflict resolution

Organizational skills

Coaching and training

Computer literacy

Education

Recognized certificate in Massage Therapy

Tools

Microsoft Word

Excel

PowerPoint

Job description

Overview

The Fairmont Spa Banff Springs is at the forefront of the spa industry offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazine readers.

The Treatment Manager is responsible for providing daily leadership of the treatment operations focusing on the consistent delivery of luxury treatments and service excellence. The Treatment Manager will ensure that all revenue opportunities in keeping with the positioning of Fairmont Spa will be capitalized upon and all productivity and expense controls are followed.

Salary: $70,000 - $72,000 gross annually based on previous experience & education

Responsibilities

• Hires, trains, schedules and manages spa colleagues including performance reviews, recognition and ensuring adherence to policies, procedures and safety standards.
• Oversees daily spa operations to ensure cost-effective service, efficient therapist utilization and facility cleanliness and maintenance.
• Leads by example in resolving guest concerns and maintaining high standards of professional service.
• Manages payroll, commissions, retail goals, incentives, inventory control and purchasing of products and equipment.
• Sets departmental goals, leads communication meetings, enhances treatment protocols and stays informed on competitor offerings.

Physical Demands

• Lifting: under 20 lbs
• Pushing: 35 lbs pressure through wrists, 80% of work time
• Motions: bending, standing, reaching and working with hands, arms and fingers continuously throughout the workday
• Sitting: 20% of work time

Qualifications

Your Skills & Qualifications:

• Minimum 2 years leadership experience in a spa or hospitality setting
• Minimum 3 years experience as an Aesthetician, Massage Therapist or Body Technician
• Recognized certificate in Massage Therapy (2,200 hours is an asset)
• Proven experience in conflict resolution and issue management
• Proficient in written and verbal communication
• Demonstrated skills in coaching, training and time management
• Strong organizational and multitasking abilities in high-pressure environments
• Computer literacy including Microsoft Word, Excel and PowerPoint

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like mental health, orthodontics, fertility drugs and gender affirmation for full-time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts at our resorts’ Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full-time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 per meal)

Visa & Employment Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply

Apply today: Whether you’re just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort.

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

Additional

Employment Type: Full-time

Key Skills: Sales Experience, Customer Service, Hotel Experience, Organizational skills, Hospitality Experience, Computer Skills, Management Experience, Millennium, Dermal Fillers, Front Desk, Esthetic Laser Treatment, Leadership Experience

Experience: years

Vacancy: 1