Spa Treatment Manager

21c Museum Hotels; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier resort in Canada is seeking a Treatment Manager to lead its spa operations. You will ensure the delivery of exceptional treatments while managing a team and overseeing operational efficiencies. The ideal candidate has significant experience in the hospitality industry and holds relevant certifications. Enjoy competitive benefits and a vibrant workplace in a stunning location.

Benefits

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Access to Mountain Explorer Travel Program

Subsidized staff accommodation

Complimentary meal per shift

Qualifications

• Minimum 2 years’ leadership experience in a spa or hospitality setting.
• Proficient in written and verbal communication.
• Strong organizational and multitasking abilities in high-pressure environments.

Responsibilities

• Provide daily leadership of treatment operations.
• Oversee daily spa operations for cost-effective service.
• Manage payroll, commissions, retail goals, and inventory.

Skills

Leadership in spa or hospitality

Experience as an Aesthetician or Massage Therapist

Conflict resolution

Communication skills

Coaching and training

Organizational skills

Education

Recognized certificate in Massage Therapy

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

Responsibilities

The Treatment Manager is responsible for providing daily leadership of the treatment operations focusing on the consistent delivery of luxury treatments and service excellence. The Treatment Manager will ensure that all revenue opportunities, in keeping with the positioning of Fairmont Spa, will be capitalized upon and all productivity and expense controls are followed.

Job Duties Include:

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:

• Hires, trains, schedules, and manages spa colleagues, including performance reviews, recognition, and ensuring adherence to policies, procedures, and safety standards.
• Oversees daily spa operations to ensure cost-effective service, efficient therapist utilization, and facility cleanliness and maintenance.
• Leads by example in resolving guest concerns and maintaining high standards of professional service.
• Manages payroll, commissions, retail goals, incentives, inventory control, and purchasing of products and equipment.
• Sets departmental goals, leads communication meetings, enhances treatment protocols, and stays informed on competitor offerings.

Physical Demands

• Lifting - Under 20lbs
• Pushing - 35lbs pressure through wrists 80% of work time.
• Motions - Bending, standing, reaching, and working with hands, arms, and fingers continuously throughout workday.
• Sitting – 20% of work time.

Qualifications

Your Skills & Qualifications:

• Minimum 2 years’ leadership experience in a spa or hospitality setting
• Minimum 3 years’ experience as an Aesthetician, Massage Therapist, or Body Technician
• Recognized certificate in Massage Therapy (2,200 hours is an asset)
• Proven experience in conflict resolution and issue management
• Proficient in written and verbal communication
• Demonstrated skills in coaching, training, and time management
• Strong organizational and multitasking abilities in high-pressure environments
• Computer literacy, including Microsoft Word, Excel, and PowerPoint

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today

Whether you're just launching your career or looking for a new adventure, we invite you to visit the website to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]