Spa Attendant Supervisor

Pomeroy Lodging; Kananaskis Village; On-site; CAD 30,000 - 60,000; Full time

Job summary

A mountain resort company in Canada, Alberta, seeks a Spa Attendant Supervisor to ensure exceptional guest experiences at their Nordic Spa. The role requires leading a team, maintaining cleanliness, and achieving operational excellence to create a welcoming environment for guests. Strong leadership and coaching skills are essential, along with a passion for wellness and customer service.

Benefits

Competitive wages and gratuities

Resort-wide and travel discounts

5 Personal Days per year after 90 days of consecutive service

Benefits plan

On-site accommodation or commuter allowance

Discounts on Retail Products and Spa Services

Qualifications

• Able to lift, move, and handle pool chemicals responsibly.
• Good judgement around safety and guest experience.
• Comfortable with technology and open to new learning.

Responsibilities

• Lead and supervise daily cleaning duties for spa facilities.
• Manage schedules that meet peak demand and budget requirements.
• Address any shortfalls to operating standards promptly.

Skills

Leadership

Coaching

Communication

Guest experience focus

Job description

Simple. Inclusive. Natural. Social

We are hiring for the role of Spa Attendant Supervisor

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Responsibilities

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity; our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Attendant Supervisor is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture-perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you.

Qualifications

• Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
• Accountable for leading and/or supervising daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
• Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
• Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
• Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
• Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.
• Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
• Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development.
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
• Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal

Work Perks

• Competitive wages and gratuities
• Resort-wide and travel discounts
• 5 Personal Days per year after 90 days of consecutive service
• Benefits plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services

Education & Experience

• Able to lift, move, and handle pool chemicals responsibly
• Good judgement around safety and guest experience
• Comfortable with technology and open to new learning
• Leading and coaching
• Passion for people & wellness

Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.