Solutions Engineer

RingCentral, Inc; Newmarket; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Solutions Engineer to join their dynamic team. This role involves providing pre-sales technical support, developing expert knowledge of cloud communication applications, and assisting sales teams with technical inquiries. The ideal candidate will possess strong communication skills, a background in telecommunications, and the ability to work independently. This innovative firm offers flexible work arrangements, comprehensive benefits, and opportunities for career advancement. If you're ready to take ownership of your accounts and contribute to a collaborative environment, this position is perfect for you.

Benefits

Flexible work arrangement

Comprehensive HMO package

Personal Time Off

Quarterly performance bonuses

Employee assistance programs

Wellness programs

Qualifications

• Fluent in English with excellent communication and presentation skills.
• Knowledge of VoIP network architecture and protocols is essential.
• Pre-sales experience in telecommunications is a plus.

Responsibilities

• Provide pre-sales technical support and maintain expert knowledge of products.
• Assist with hardware and software lab testing and onboarding support.
• Manage customer feature requests and drive feature development.

Skills

VoIP network architecture

SIP protocols

RTP protocols

HTTP/S protocols

Pre-sales experience

Excellent communication skills

Technical leadership

Project management

Mitel experience

Software development technologies

Job description

Acquire BPO is an award-winning, global business outsourcer with over 8,500 staff operating across Class A offices in 16 locations including the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive work-from-home environments where permitted by clients. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

With 15 years of experience, we deliver intelligent contact center and back-office functions for global businesses across various industries such as telecommunications, banking, financial services, insurance, media, education, and retail. We are recognized for being safe, flexible, and innovative, enabling our clients to outsource with confidence.

As a dynamic organization, we offer opportunities to advance your career. We are seeking strong candidates to join our team and partner with RingCentral, one of the biggest cloud communications companies globally. We value our employees highly and offer excellent career development programs, competitive compensation, and benefits.

About RingCentral

RingCentral is the global leader in cloud-based communications and collaboration software. We are transforming human interaction by enabling people to connect powerfully and personally from anywhere, on any device.

We are a $1.5 billion company growing at over 30% annually and expanding our Solutions Engineer Team to stay ahead of the competition.

Position: Solutions Engineer

Acquire BPO is currently looking for a Solutions Engineer to support RingCentral. To succeed in this role, you should have experience in:

1. Providing pre-sales technical and sales support for accounts in your segment.
2. Developing and maintaining expert knowledge of all RingCentral applications and products.
3. Assisting the SE team with hardware and software lab testing.
4. Answering technical questions for SMB sales teams.
5. Performing Proof of Concept (POC) onboarding support for SMB opportunities.
6. Continuing education on the platform and underlying technologies.
7. Presenting ongoing product training for small business sales teams.
8. Transferring industry, technical, and product knowledge to internal and external teams.
9. Staying up-to-date on relevant competitive solutions, products, and services.
10. Developing advanced system configurations and implementations based on customer needs.
11. Managing customer feature requests, including documentation, prioritization, and driving feature development with the product team.

Desired Qualifications:

• Fluent in English (both written and verbal).
• Excellent communication, presentation, and demonstration skills.
• Ability to provide technical leadership and mentor team members.
• Mitel experience is preferred but not required.
• Action-oriented with strong initiative.
• Willingness to take ownership of accounts and coordinate across teams.
• Ability to work independently and manage projects effectively.
• Knowledge of VoIP network architecture, protocols (SIP, RTP, HTTP/S), and solutions.
• Pre-sales experience and strong telecommunications background are a plus.
• Understanding of software development technologies is desirable.
• Availability to work night US hours.

What We Offer:

• Flexible work arrangement (Hybrid setup).
• Comprehensive HMO package (medical and dental).
• Personal Time Off leaves.
• Quarterly performance bonuses.
• Employee assistance and wellness programs.

To learn more about the Acquire-RingCentral Manila collaboration, visit www.ringcentral.com.ph.

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