Solution Architect - AI-Driven ServiceNow OT Solutions

ServiceNow, Inc.; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A global technology company is seeking a skilled Solution Architect in Toronto, Canada. The role involves leveraging AI to enhance customer workflows, supporting pre-sales activities, and maintaining strong relationships with stakeholders. Candidates should have over 8 years in professional services, experience in project management, and relevant ServiceNow certifications. This position may require up to 50% travel and involves mentoring team members. A customer-centric approach and strong problem-solving skills are essential.

Benefits

Flexible work arrangements

Comprehensive health benefits

Professional development opportunities

Qualifications

• Experience leveraging AI in workflows and decision-making.
• 8+ years of experience in a professional services organization.
• Ability to travel up to 50%.

Responsibilities

• Support pre-sales activities and conduct sales presentations.
• Lead project teams to ensure successful customer outcomes.
• Interact with senior leadership for change management support.

Skills

Integration of AI into work processes

Project management

Strong communication skills

Customer-centric mentality

Ability to influence senior leaders

Experience in problem-solving

Education

8+ years experience in professional services or equivalent education/experience

ServiceNow certifications

Tools

ServiceNow platform

Visualization and modeling aids

Job description

A global technology company is seeking a skilled Solution Architect in Toronto, Canada. The role involves leveraging AI to enhance customer workflows, supporting pre-sales activities, and maintaining strong relationships with stakeholders. Candidates should have over 8 years in professional services, experience in project management, and relevant ServiceNow certifications. This position may require up to 50% travel and involves mentoring team members. A customer-centric approach and strong problem-solving skills are essential.