Software Engineer, Backend

Cresta; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

At a leading AI company, the role involves shaping advancements in AI and workflow automation. Working with a talented team, you will design backend solutions and collaborate on high-performance AI systems aimed at optimizing client interactions and decision-making processes.

Benefits

Monthly Health & Wellness allowance

Work from home office stipend

Lunch reimbursement for in-office employees

3 weeks PTO in Canada

Medical, dental, and vision plans

Paid parental leave

Qualifications

• 2+ years of experience in backend system architecture or related technology fields.
• Knowledge in creating and maintaining APIs with protocols like gRPC and REST.
• Experience with high-performance databases and microservices architecture.

Responsibilities

• Design and develop AI-powered workflow automation mimicking human actions.
• Collaborate with cross-functional teams to implement AI-driven workflows.
• Enhance system scalability and maintain high availability.

Skills

APIs design

Database schema design

Cloud services

Containerization

Backend architecture

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

Docker

AWS

Azure

Google Cloud

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Responsibilities:

• Design and develop AI-powered workflow automation that interacts with screen or web components, mimicking human actions in digital environments.
• Collaborate with cross-functional teams including frontend engineers, machine learning engineersto define, prototype, and implement AI-driven agent workflows.
• Build and deploy scalable, high-performance AI/ML systems that support real-time intelligent decision-making.
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.

Qualifications We Value:

• Bachelor’s degree in Computer Science or a related field.
• 2+ years of experience in backend system architecture, cloud services, or related technology fields.
• Knowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
• Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
• Bonus: experience working with Virtual Agent or AI Agent systems.
• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail]

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