Social Media Content Specialist - English - Remote Canada/US

ICUC; Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A creative social media agency is looking for a Social Media Content Specialist to moderate comments and create engaging content for clients' social channels. This remote role requires native English fluency and the ability to work flexible shifts, including weekends. Candidates should have strong writing skills and experience managing social platforms. Competitive hourly pay and benefits available for qualifying employees.

Benefits

Medical and dental benefits

Paid time off

Flexible scheduling

Qualifications

• Must be a permanent resident of Canada with the legal right to work.
• Open and available to work any shift, including weekends.
• Fast, reliable internet with no data restrictions.

Responsibilities

• Moderate and respond to comments on clients' social channels.
• Write engaging content to spark conversations and drive engagement.
• Ensure online communities are safe and respectful.

Skills

Native-level fluency in English

Strong written communication skills

Experience managing social platforms

Organizational skills

Customer service instincts

Job description

Overview

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients bring their brand stories to life. ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. Our culture is built on collaboration, responsibility, and trust, and you will be recognized for your hard work and achievements. We believe in a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

If you’re into social media, love writing, and know how to connect with people online, keep reading!

Job Title

Social Media Content Specialist (Native English)

Location and Schedule

This is a remote position open to permanent residents of Canada. We’re looking for team members who are prepared to work a mix of shifts, including weekends.

• Days: 8AM–4PM North American Central Time
• Evenings: 4PM–12AM North American Central Time
• Overnights: 12AM–8AM North American Central Time

You must be available to be scheduled a mix of the above shifts throughout the week and on weekends. We’re not able to accommodate availability limitations or schedule restrictions.

What You’ll Be Doing

• Moderating and responding to comments across our clients\' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands — understanding their strategy, tone, and audience.

What You Bring to the Table

• Native-level fluency in English; native fluency in additional languages is an asset.
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
• You live in Canada and are legally allowed to work here.
• You’re open and available to work any shift, any day — including weekends.
• You’ve got professional experience managing social platforms, specifically moderating and engaging.
• You know how to write for brands and can adapt your tone for different audiences.
• You know your way around the major social platforms.
• You’re into the kind of content you’ll be moderating; you’re curious and engaged across industries such as tech, retail, CPG, food service, or hospitality and tourism.
• You’re organized, reliable, and have excellent customer service instincts.
• You have fast, reliable internet with no data restrictions.
• You also have an active Facebook account.

Why Work With Us

• 100% remote from day one — and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Be a part of a culture that values real people.

Whether you’re looking for full-time (32-40 hours/week) or part-time (24-32 hours/week), we’ve got a spot for you. Each shift is 8 hours, and we ask that you’re flexible with a mix of shifts and days from what we’ve listed above. We assign your shifts and create your schedule.

The hourly pay range for this position is $16.75 to $17.00 CAD or the minimum wage in your province of residence — whichever is higher. Actual hourly pay within the range will be based on factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits are available to all hourly employees working a minimum of 22 hours a week.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process.

Ready to Join the Team?

If you’re all about social media, community vibes, and crafting content that connects, apply now! We do get a lot of applications, so only those moving forward will be contacted. We appreciate your understanding and wish you luck!

Location: Ontario – Remote

Brand: Icuc

Time Type: Full time

Contract Type: Permanent