SMB Customer Success Manager — Onboarding, Adoption & Renewals

Nooks; Standard; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading AI Sales Assistant platform is seeking an SMB Customer Success Manager to manage a portfolio of accounts and maximize customer value. This role involves onboarding customers, analyzing usage metrics, and addressing customer challenges. Ideal candidates will have at least 1 year of experience in SDR and B2B SaaS customer success, with skills in data analytics and customer communication. The position offers competitive compensation, equity, and additional perks.

Benefits

Equity

Generous perks

Comprehensive benefits

Qualifications

• 1+ years of SDR experience.
• 1+ years of customer onboarding and support experience with a B2B SaaS tool.
• 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts.

Responsibilities

• Manage a portfolio of 150 SMB accounts.
• Onboard new customers, ensuring seamless integration of Nooks.
• Analyze customer usage metrics for upsell opportunities.

Skills

Sales domain expertise

Data analytics

Excellent communication skills

Self-starter

Tools

Outreach

Salesloft

HubSpot

Job description

A leading AI Sales Assistant platform is seeking an SMB Customer Success Manager to manage a portfolio of accounts and maximize customer value. This role involves onboarding customers, analyzing usage metrics, and addressing customer challenges. Ideal candidates will have at least 1 year of experience in SDR and B2B SaaS customer success, with skills in data analytics and customer communication. The position offers competitive compensation, equity, and additional perks.