Slot Shift Manager - Lead Casino Floor & Team Growth

Hard Rock Hotels; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading entertainment venue in Ottawa seeks a Customer Service Manager to oversee operations at their gaming facility. Responsibilities include managing staff, providing excellent customer service, and ensuring compliance with regulations. The ideal candidate will have a University degree or relevant diploma and at least three years of managerial experience in a related field. The position requires strong organizational, communication, and analytical skills. Join the team for an opportunity to thrive in a dynamic environment.

Qualifications

• University Degree or three years post-secondary diploma in Electronics, Accounting or Economics.
• Completion of a management training program is required.
• Managerial experience of three or more years in a related field.

Responsibilities

• Provide excellent customer service and maintain good public relations.
• Manage staff including hiring, training, and evaluations.
• Plan and manage slot projects to optimize revenue.

Skills

Strong organizational skills

Interpersonal skills

Analytical skills

Communication skills

Managerial skills

Education

University Degree or post-secondary diploma

Completion of management training program

Job description

A leading entertainment venue in Ottawa seeks a Customer Service Manager to oversee operations at their gaming facility. Responsibilities include managing staff, providing excellent customer service, and ensuring compliance with regulations. The ideal candidate will have a University degree or relevant diploma and at least three years of managerial experience in a related field. The position requires strong organizational, communication, and analytical skills. Join the team for an opportunity to thrive in a dynamic environment.