Skywalk Team Lead Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hospitality organization in the Canadian Rockies is seeking a Skywalk Team Lead. In this full-time role, you'll provide exceptional guidance and memorable experiences for guests while ensuring high operational standards. Enthusiastic candidates with strong communication skills, previous experience in hospitality, and a Class 5 driver's license are encouraged to apply. This position involves working outdoors in varying weather conditions to deliver engaging tour experiences.

Qualifications

• Must have strong communication skills comfortable with different sized groups.
• Experience in hospitality, tourism, guiding, or customer service is an asset.
• Must work outside in mountain weather for an 8-hour shift.

Responsibilities

• Deliver exceptional hospitality daily to guests from around the world.
• Ensure a memorable and positive experience for guests through high standards.
• Provide guided tours covering geology, wildlife, glaciers, and more.

Skills

Strong communication skills

Experience in hospitality or customer service

Energetic and positive attitude

Organization and time management

Proactive task management

Ability to work in varying weather conditions

Ability to engage with groups

Multi-lingual skills

Education

Class 5 Canadian driver's license (clean abstract)

Job description

Skywalk Team Lead Jasper Columbia Icefield

Pursuit Collection Jasper, AB | $19 an hour - Full-time

Location: Jasper, AB

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, and will be a full‑time seasonal role.

Role & Responsibilities

• Delivering exceptional hospitality every day to guests visiting from around the world and being a role model for the team.
• Responsibility for opening and closing duties when the Manager or Supervisor are not present, maintaining consistent coverage across the Skywalk.
• Being an important member of the guiding and hospitality team when Supervisor or Manager are on site, working alongside the other Guides.
• Help the two‑way sharing of information between Supervisors and Guides.
• Ensure a memorable and positive experience for our guests and staff through keeping standards high, delivering standard operating policies and procedures and dealing with escalations when Supervisor and Manager are not present.
• Communicating in a clear and concise manner, including the use of radios.
• Providing guests with a 30‑minute guided tour experience covering topics such as geology, wildlife, glaciers, climate change and history in an engaging, clear and inspiring way.
• Storytelling, guest engagement and passion for this iconic location in the Canadian Rockies.
• Welcoming face of the Skywalk, creating meaningful and memorable experiences for every guest.
• Rotating through various interpretive stations, engaging groups guests with 10–15‑minute presentations.
• Talking to guests, anticipating guests’ needs, taking photos and ensuring safety on the Skywalk.
• Being proactive with maintenance issues and safety concerns, reporting to the Manager and Supervisor in a timely manner.
• Bringing new ideas on how to improve experiences for guests and staff.
• Daily operational tasks such as loading shuttle buses, providing audio tours, engaging with the kids’ programme, wayfinding and managing guest flow.
• Shared cleaning duties and maintaining a high level of cleanliness of the entire attraction and facilities.
• Assist Skywalk Manager and Supervisor with tasks in a timely and detailed manner.
• Other duties as assigned by your employer.

Required Skills & Qualifications

• A passion for making a difference for each guest is the most important aspect of this position!
• Strong communication skills and comfortable engaging with different sized groups.
• Experience with leading a team and working in hospitality, tourism, guiding or customer service is an asset.
• Energetic, charismatic and positive individual.
• Organization and time management skills.
• Proactive and always seeking out the next task.
• Must get excited at the idea of living and working in a remote outdoor environment.
• Able to work both independently and in a team‑based environment, leading by example and taking leadership initiative when required in a fast‑paced outdoor environment.
• Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail, sun) for the entire duration of an 8‑hour shift.
• Must meet Pursuit grooming and appearance standards.
• To honor our commitment to be “Always Honest” all employees must consent to a criminal record check.
• Class 5 Canadian driver’s license (with clean abstract) required.
• Multi‑lingual skills are an asset.
• Standard First‑Aid or higher an asset.

The starting wage for this role is $19.00/hour.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!